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ServiceNow Platform Developer/Process Manager

Atrilogy’s direct client is looking for a Sr. ServiceNow Platform Developer/Process Manager to join their team. This role is a Full Time Direct Hire position that can sit 100% remote.

Under the supervision of the IT Service Management Office, the Senior ServiceNow Developer will perform various tasks to deliver IT solutions that exceed customer expectations and will play a key role leading our client’s software development lifecycle with a specific focus on demand management, technical requirement creation and core design decisions for the ServiceNow Platform.  The position requires a strong knowledge of development methodologies and software tools used during the various SDLC phases of an IT project in addition to expertise in Agile development and design thinking.

  • Review requests from key internal / external stakeholders and assist in demand prioritization to achieve the company’s strategic vision for ServiceNow
  • Play the role of Process Manager in the operations and continual improvement of the Company’s Demand Management process
  • Assist in the development and execution of a ServiceNow technical requirement framework, enabling flawless delivery and reducing time to deployment for platform enhancements and projects
  • Co-create roadmaps for platform capabilities to share with process owners and stakeholders
  • Identify opportunities to streamline existing workflows, focused on automation enablement while ensuring quality
  • Design key elements of the ServiceNow system, including workflows, business rules, automation and process flows
  • Build service requests from customer requirements including requests, request items and tasks using workflows
  • Use scripting tools and ServiceNow functionality to create scripts and automate tasks on the platform
  • Perform system and integration testing with sample and live data
  • Monitor health, usage and overall compliance of the application

  • Bachelor's Degree or equivalent work experience
  • Minimum of seven (7) years of IT Experience
  • Minimum of five (5) years of ServiceNow Development experience
Skills and Knowledge
  • ServiceNow implementation experience in the core ITSM modules (Incident, Problem, Change, CMDB, Asset, Request and Catalog)
  • Familiar with the current ServiceNow release as well as popular modules such as Employee Center, Service Portal, ITOM, IntegrationHub, Flow Designer and Agile/PPM
  • Strong background and experience in Scrum, Agile and Lean methodologies
  • Hands on experience in Glide, Java Script, XML, AJAX
  • Knowledge of one or more of the following: HTML/CSS, JSON, AngularJS.
  • ServiceNow Certified Application Developer preferred
  • Thorough understanding of ITIL/ITSM processes
  • ITIL v3/v4 certification highly desirable
  • ITIL Practitioner or ITIL Service Manager level qualification a plus
  • Ability to translate business needs into appropriate technical requirements
  • Ability to improve operational efficiency and service delivery effectiveness across all lines of business and technology platforms
  • Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others
  • High initiative hardworking and proactive, with demonstrated experience in innovation, thoroughness and collaboration
  • Customer focus, leadership and collaboration
  • Strategic thinking and information seeking

Established in 2000, Atrilogy Solutions Group, Inc. provides organizations of all sizes with high-quality, cost effective information technology (IT), business process and health care consulting and staffing services.  Our industry-leading service model combines experienced project managers with seasoned technical and functional consultants to eliminate client uncertainty and deliver superior value and results.
Clients turn to Atrilogy for expertise in:
IT staffing and placement (Project Managers, Business Analysts, DBA’s, Developers, Quality Assurance and Testing, Software Configuration Management, etc.)
All major Enterprise Resource Planning packages (including Oracle, PeopleSoft, JD Edwards, SAP, Microsoft,  Lawson)
Health care consulting resources and services (including ICD-10)
Customer Relationship Management (CRM)
Creative (Interactive Project Manager/Art Director, Information Architect, UI/UX Designer, Web/Graphic Design)
Atrilogy has been recognized by CRN magazine as one of the nation’s fastest-growing IT solution providers and by Inc. magazine as one of the nation’s fastest-growing, privately-held companies. Based in Irvine, California, Atrilogy also has offices in Denver, Phoenix, and Atlanta.

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