We are actively seeking an IT Operations Support Technician located in the Maricopa County area.
This role will provide a high level of quality technical support, event monitoring and recovery services for client-critical systems hosted both on premise and in the AWS Cloud. You will maintain information technology service, functionality, and end user satisfaction by coordinating, monitoring, maintaining, and assisting with the resolution of escalated issues for applications/services, servicers, networks and cloud services. Computer Operations technician is responsible for providing support for cloud services through monitoring, incident response, and incident resolution for production applications and infrastructure deployed in the cloud environment.
Job Details • Leverage cloud watch and cloud platform monitoring solutions and services for both on-premise and AWS infrastructure. • Monitor cloud infrastructure to ensure availability and performance SLAs are met. • Troubleshoot and resolve issues with cloud infrastructure working closely with Operations, DevOps, Application and Cloud Engineering teams. • Perform root cause analysis on incidents. • Follow incident, change, release, and problem management processes. • Collect, aggregate, analyze and report on metrics collected. • Use ansible to support OS patching • Perform account access and tagging management. • Coordinate bridge calls for remediation efforts and drive resolution • Project work as assigned.
Qualifications • Team-player with a PASSION for technology and continued professional knowledge advancement. • Excellent documentation skills and proficiency in MS Office Suite administration • Proven track record in providing strong multitasking skills in a fast paced ever changing environment. • Education or professional experience supporting Unix/ Linux flavors related to systems administration, maintenance, troubleshooting & monitoring. • Conceptual understanding of entry level scripting (i.e, terraform, ruby, pearl, python, etc) to provide troubleshooting. • Positive attitude, team-oriented, and an ability to take advantage of provided tools/resources for continual learning is a must. • Strong background in troubleshooting and applying critical thinking methods to solve complex problems in a timely manner. Experience • Bachelor’s degree in computer science or engineering related field or equivalent work experience • Minimum of 2 years IT/IS operations experience • Experience with Monitoring platforms for on-premise and cloud technologies • Concept understanding of Coding in Python, Ruby, JSON, etc • Intermediate level LINUX support. • A keen interest in new technologies • Willingness to research and self-study to keep technical skills relevant in a highly complex environment • Innovative and ability to think outside the box for creative problem solving • Results oriented • Comfortable working in cross functional and multidisciplinary teams • Ability to work independently and as part of a team • Ability to multi-task and prioritize deadlines is a must • Excellent verbal and written communication skills with great attention to detail and accuracy. • Experience of working in an Agile/Scrum environment
For immediate consideration please submit your resume in Word format, along with daytime contact information. LOCAL CANDIDATES ONLY PLEASE unless you are willing to relocate yourself at your own expense. Client is unable to provide H-1B Visa sponsorship at this time. All submittals will be treated confidentially. Selected candidate may be asked to pass a comprehensive background, credit and/or drug screening. Principals only, no third parties please.
Established in 2000, Atrilogy Solutions Group, Inc. provides organizations of all sizes with high-quality, cost effective information technology (IT) and business process consulting & staffing services. Our industry-leading service model combines experienced project managers with seasoned technical and functional consultants to eliminate client uncertainty and deliver superior value and results. Clients turn to Atrilogy for expertise in: ·IT staffing and placement (Project Managers, Agile/Scrum Masters, Business Analysts, DBA’s, Software Engineers, Mobile Developers (iOS, Android), DevOps, Automation, QA, Systems & Network Engineers, Cyber Security / Information Security Specialists) ·All major ERP & CRM packages (including Oracle, Workday, PeopleSoft, JD Edwards, Lawson, SAP, Dynamics AX, Salesforce, Microsoft CRM, NetSuite) ·Business Intelligence, Data Warehousing, and Big Data Integration ·Creative (Interactive Project Manager/Art Director, Information Architect, UI/UX Designer, Web/Graphic Design) Atrilogy has been recognized by Inc. magazine as one of the nation’s fastest-growing, privately-held companies. Headquartered in Irvine, California, Atrilogy also has offices in Denver, Phoenix, Atlanta, and Dallas with satellite offices in Boston, Jersey City, Las Vegas, Seattle, and Delhi, India. Atrilogy Solutions Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.