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Field Service Technician - Boston

Boston, MA
Atrilogy Solutions Group is seeking a Field Service Technician for a Full-time, Direct hire position for our client in the Greater Boston Area.  This role will include travel both in the local area to service, repair and install their machines as well as occasional travel to other locations throughout the country to aid on larger projects when needed.  The Client offers excellent benefits, generous PTO, company matching 401K contributions, and more.
Primary Role
Preventative maintenance and component-level diagnostics, troubleshooting and repair of parking pay stations and meter equipment.
Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.
  • Monitor assigned accounts for meter-generated events, warnings, and alarms
  • Respond to all assigned support tickets and alarms within the service level agreement timeline
  • Fully test and troubleshoot meters to diagnosis and resolve the problem(s)
  • Load and test programming and verify meter communication
  • Promptly and professionally update all assigned support tickets with troubleshooting steps and resolution of any issues and parts replaced
  • Schedule and conduct preventive maintenance on meters as required in each maintenance agreement
  • Replace damaged decals and remove graffiti if found on meters
  • Tag, log and track all parts that are replaced and installed into the meters 
  • Clean and stock service vehicle daily
  • Report all vehicle maintenance needs so service can be scheduled
  • Comply with all laws (including driving laws) and company policies, practices and procedures   Perform other duties as assigned
Education and Experience:
  • Associate degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience
  • Experience working with 12v DC powered systems, wireless data modems and unattended payment terminals such as vending machines
Physical Demands and Requirements:
  • Working outdoors in all weather conditions and changing weather conditions such as rain, sun, snow, and wind.
  • Moderate physical activity performing somewhat strenuous daily activities including lifting and carrying or moving up to 75lbs
  • Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials
  • Ability to work with hand tools and small electrical tools
      * Eligible Candidates will be subject to drug screening and criminal background check.
For immediate consideration please submit your resume in Word format, along with daytime contact information.  LOCAL CANDIDATES ONLY PLEASE unless you are willing to relocate yourself at your own expense.  Client is unable to provide H-1B Visa sponsorship currently. All submittals will be treated confidentially.  Selected candidate may be asked to pass a comprehensive background, credit and/or drug screening.  Principals only, no third parties please.

Established in 2000, Atrilogy Solutions Group, Inc. provides organizations of all sizes with high-quality, cost-effective information technology (IT) and business process consulting & staffing services.  Our industry-leading service model combines experienced project managers with seasoned technical and functional consultants to eliminate client uncertainty and deliver superior value and results.
Clients turn to Atrilogy for expertise in:
·         IT staffing and placement (Project Managers, Agile/Scrum Masters, Business Analysts, DBA’s, Software Engineers, Mobile Developers (iOS, Android), DevOps, Automation, QA, Systems & Network Engineers, Cyber Security / Information Security Specialists)
·         All major ERP & CRM packages (including Oracle, Workday, PeopleSoft, JD Edwards, Lawson, SAP, Dynamics AX, Salesforce, Microsoft CRM, NetSuite)
·         Business Intelligence, Data Warehousing, and Big Data Integration
·         Creative (Interactive Project Manager/Art Director, Information Architect, UI/UX Designer, Web/Graphic Design)
Atrilogy has been recognized by Inc. magazine as one of the nation’s fastest-growing, privately held companies. Headquartered in Irvine, California, Atrilogy also has offices in Denver, Phoenix, Atlanta, and Dallas with satellite offices in Boston, Jersey City, Las Vegas, Seattle, and Delhi, India.
Atrilogy Solutions Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against based on disability.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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