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HR Service Center Representative (Benefits)

Remote, CA

Atrilogy's direct client is seeking a
HR Service Center Representative (Benefits)  to join their team for a 3 Months+ Contract 

HR Service Center Representative (Benefits)
Location: Remote(CA)
3 Months+ Contract
Systems Skills Required
  • Experience working with HR systems
  • Microsoft Office Tools (Outlook, Excel, PowerPoint, Word)
  • Typing proficiency
Skills Preferred
  • Previous customer service or call Center experience
  • Experience working with Case management systems
  • Knowledge of Human Resources and/or Benefits/Payroll processes is preferred
  • Respond professionally with accuracy and in a timely manner to inquiries including, but not limited to, HR policy, procedures and guidelines.
  • Process changes in HR applications for the workforce and coordinate transactions with IT, payroll or 3rd parties as needed.
  • Assist Employees and Managers in navigating self-service applications and MYHR portal for HR.
  • Respond to escalated employee calls and inquiries referred by HR Reps and other HR service center staff.
  • Document summary details of inquiries and issues and provide regular updates appropriately.
  • Ensure the quality and compliance of HR documentation.
  • Assist with HR trainings for HR reps and other employees.
  • Participate and collaborate with Manager and team in various continuous improvement projects and processes to constantly improve team workflow.
  • Perform other related tasks as assigned.
Other Skills
  • Ability to handle a high volume of customer emails and calls daily, while maintaining a focus on customer service and professionalism
  • Ability to navigate multiple computer applications
  • Strong oral and written communication skills
  • Strong organizational skills, accuracy, and attention to detail
  • High level of maturity, personal initiative, and professionalism
  • Must be able to maintain strict confidentiality
  • Attendance and punctuality are essential
  • Excellent interpersonal and collaboration skills required to work with different levels of business leadership, business users and functional team.

For immediate consideration please submit your resume in Word format, along with daytime contact information.  LOCAL CANDIDATES ONLY PLEASE unless you are willing to relocate yourself at your own expense.  Client is unable to provide H-1B Visa sponsorship at this time. All submittals will be treated confidentially.  Selected candidate may be asked to complete a comprehensive background, credit and/or drug screening.  Principals only, no third parties please.

Atrilogy Solutions Group, Inc. (est. 2000), in partnership with Peak17 Consulting (est. 2008), provides organizations of all sizes with high-quality, cost effective information technology (IT) staffing services. 
Atrilogy has been recognized by Inc. magazine as one of the nation’s fastest-growing, privately held companies. Headquartered in Irvine, California, Atrilogy also has offices in Denver, Phoenix, & Atlanta with satellite offices in Boston, Jersey City, Las Vegas, and Delhi, India.
Clients turn to Atrilogy for expertise in:
  • IT staffing and placement such as Project Managers, Agile/Scrum Masters, Business Analysts, DBAs, Software Engineers, Mobile Developers (iOS, Android), DevOps, Automation, QA, Systems & Network Engineers, Cyber Security / Information Security Specialists, ERP, CRM, Business Intelligence, Data Warehousing, Big Data and Creative (UI/UX, Web Design)
 Clients turn to Peak17 for expertise in:
  • Operational staffing and placement of Accounting/Finance, Human Resources, and Marketing professionals, as well as Information Technology resources.
Atrilogy Solutions Group and Peak17 Consulting are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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