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Desktop Support

St. Cloud, MN
Atrilogy Solutions Group’s direct client is looking to hire a LOCAL candidate for an ONSITE Desktop Support Role for a direct hire/permanent position which is located in St. Cloud, MN 

Duration: Full-Time / Direct Hire
Position:  Desktop Support
Client Location:  St. Cloud, MN
ONSITE ROLE
Visa: USC / GCs and no sponsorship
 
  • You will be working in the Retail Wholesale industry (90 years in business), working for a GREAT boss and working with an experienced team. 
  • Provide IT Desktop Support to all levels of an organization; up to and including C-level -Experience using a Ticketing System : ServiceNow
  • Excellent with Windows 10 / O365 / Exchange -Experience Supporting iPads / Tablets / Laptops / Desktops / Mobile Phones -Experience with
  • Experience imaging and deploying laptops

     
Responsibilities
•You will use your technical experience to implement technical solutions and provide support for computer hardware, operating systems, or enterprise application software
•Responsibilities: - Provide on-site and some remote technical service support, installation, configuration and problem resolution
•Provide technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service related problems
•Diagnose hardware, software and system failures using established procedures
•Determine most cost effective repair resolution to minimize customer downtime
•Act as the primary provider of technical support to desktop and laptop computer users for hardware, Windows OS to all levels of staff
•Monitor and update help desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions
•Function as primary point of contact and communication with customer from assignment of ticket to successful resolution of issue, including scheduling work and keeping customer aware of work status and solution progress
 
For immediate consideration please submit your resume in Word format, along with daytime contact information.  LOCAL CANDIDATES ONLY PLEASE unless you are willing to relocate yourself at your own expense.  Client is unable to provide H-1B Visa sponsorship at this time. All submittals will be treated confidentially.  Selected candidate may be asked to pass a comprehensive background, credit and/or drug screening.  Principals only, no third parties please.
 

 
Established in 2000, Atrilogy Solutions Group, Inc. provides organizations of all sizes with high-quality, cost effective information technology (IT) and business process consulting & staffing services.  Our industry-leading service model combines experienced project managers with seasoned technical and functional consultants to eliminate client uncertainty and deliver superior value and results.
 
Clients turn to Atrilogy for expertise in:
         IT staffing and placement (Project Managers, Agile/Scrum Masters, Business Analysts, DBA’s, Software Engineers, Mobile Developers (iOS, Android), DevOps, Automation, QA, Systems & Network Engineers, Cyber Security / Information Security Specialists)
         All major ERP & CRM packages (including Oracle, Workday, PeopleSoft, JD Edwards, Lawson, SAP, Dynamics AX, Salesforce, Microsoft CRM, NetSuite)
         Business Intelligence, Data Warehousing, and Big Data Integration
         Creative (Interactive Project Manager/Art Director, Information Architect, UI/UX Designer, Web/Graphic Design)
 
Atrilogy has been recognized by Inc. magazine as one of the nation’s fastest-growing, privately-held companies. Headquartered in Irvine, California, Atrilogy also has offices in Denver, Phoenix, Atlanta, and Dallas with satellite offices in Boston, Jersey City, Las Vegas, Seattle, and Delhi, India.
 
 
Atrilogy Solutions Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
 
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

#RAE
 


 
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