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Mid Level. Project Manager/CRM
Remote, ESTDirect Client of Atrilogy Solutions Group is looking to hire a Project Manager for a 6 months+ Contract. It's 100% REMOTE.
Project Manager
Responsible for managing workflow of CRM projects. Handles CRM campaigns and/or smaller projects end-to-end, such as scheduling/timeline development and management, talent resourcing, and QA.
Responsibilities
Key Performance Indicators (KPIs)
Project Manager
Responsible for managing workflow of CRM projects. Handles CRM campaigns and/or smaller projects end-to-end, such as scheduling/timeline development and management, talent resourcing, and QA.
Responsibilities
- Manage small to mid-sized projects independently, or supporting the Program Director in leading a portion of a larger engagement on time, on budget while exceeding client expectations
- Proactive project planning – manage all details throughout a project ensuring all action-items are accomplished timely and accurately
- Responsible for scheduling, tracking, change management, evaluating, and controlling projects
- Gather discovery material from clients and obtain assets required for project execution
- Demonstrate good judgment in choosing methods of communication that are most effective and efficient within the agency
- Anticipate, identify, and communicate risks and seek partnership/guidance from a more Senior Project Manager or the Program Director to assist in mitigating any issues
- Set clear expectations for tasks and deliverables across teams accountable for work, communicating clearly to the team and providing proper materials/documentation when necessary
- Prioritize and streamline tasks to ensure accuracy and efficiencies, proactively identifying issues/risks
- Provide ongoing monitoring of project progress: project lifecycle analysis, resource management, burn/utilization reporting, detailed timing/schedules, budget input and production issue feedback to Program Director
- Assess needs and distribute work within a group from concept/development, presentation and final production
- Work with Program Director to learn how to draft SOWs, Change Orders
- Understand the basics of rights management, negotiating and licensing
- Track and maintains budgets for campaign programs to ensure agency profitability
- Proactively identify areas for improvement within process; suggest/implement solutions
- Other responsibilities as assigned
- Bachelor’s degree
- Four to five years of relevant experience
- Experience or knowledge of the interactive space and/or agency experience (agency experience strongly preferred)
- Experience using Jira or some other project tracking tool
- Email Process experience
- Experience with email deployment tools such as Adobe Campaign, Responsys, SalesForce, Acoustic, etc.
- Digital marketing process experience; specifically, omni-channel
- Ability to work across all functional departments
- Ability to adapt to several different team structures/types of work as this role may be assigned by project
Key Performance Indicators (KPIs)
- PC proficiency in Microsoft Office Suite including MS Project
- Excellent communication skills, particularly in conjunction with work-flow steps and internal processes
- Strong communication, organization, communication and follow-up skills
- Initiative & personal responsibility for work
- Strong attention to detail with the ability to multitask
- Accountability and flexibility with the ability to work in a fast-paced environment
- Positive, team-player attitude
- Exhibits strong listening skills and the ability to tactfully communicate position on relevant issues to reach team consensus