Atrilogy's direct client is seeking a Telecom Engineer II to join their team in Las Vegas, NV on Direct Hire basis. Although onsite in Las Vegas is preferred this person can sit remotely in Texas only. Relocation packages available if candidate is interested in relocating to Las Vegas.
The Telecom Engineer II will support and maintain complex telecom environments; areas of focus included but are not limited to voice systems administration, performance monitoring, troubleshooting production issues, creating diagrams, designing project implementation, and server creation. Ability to interface with vendors and projects managers for specific business initiatives. Support 24x7 call center and internal telecom solutions. Specific responsibilities include:
Summary Essential Job Functions
Provide technical support on our client’s telecom environment which includes Avaya CM and SM’s, MUX’s, Circuits, IVR, CMS, Predictive Dialer and Recording system, corporate voice and data communication hardware and software.
Support the installation and configuring of telecom equipment
Proactively investigate, troubleshoot, and resolve issues by working daily, weekly, monthly checklists / system health checks.
Evaluate and report on workload and capacity of environment.
Interact with all recording and voice vendors to insure adequate service, support, and maintenance.
Monitor and maintain equipment to ensure non-interruption of service. Report any performance issues or outages to management.
Run necessary recording, voice and data lines within corporate headquarters and the data center as needed. Move equipment as required within corporate headquarters and the data center.
Repair, reconfigure and test equipment as needed. Install and maintain communication devices.
Perform architectural reviews of new and existing Telecom products submitting technical analysis for discussion amongst the team and larger IT organization.
Support Adds Moves and Changes. Remove users from systems as employees leave the company.
Other projects/duties as assigned.
Maintain accurate documentation for environment, equipment and circuit inventory.
Perform routine maintenance such as patching and backups for all telecom systems.
Maintain current environment topology.
Cleanup and maintenance of Telecom room, including cabling and labeling equipment.
5+ years’ work experience as Telecom Engineer
Solid knowledge of voice or data communications technology normally attained through a minimum of six years in communications assignments, including three years in project management assignments necessary.
Strong knowledge of Avaya Communication Manager, Session Manager, and trunk creation between devices.
Knowledge of Linux OS.
Knowledge of VMware environment.
SBC / SIP / VOIP knowledge.
Familiarity with SQL and Oracle Databases.
Ability to manage multiple tasks simultaneously.
Must possess strong problem resolution skills.
Good communication and documentation skills.
Ability to make knowledgeable decisions.
Strong work ethic and organized work habits.
Ability to interface well with internal groups and vendors.
IVR experience is desirable.
Dialer experience in a call center environment.
Noble Dialer experience is a plus.
Strong ability to diagram and design telecom environments preferred.
Strong team contributor.
Understanding of wiring and integration of new equipment.
Foster company success through a professional appearance, being courteous to customers & vendors, and by having a positive attitude.
Bachelors in an engineering discipline, or technical certification in telecommunications specifically Avaya and / or equivalent work experience.
Excellent written and oral communication skills
For immediate consideration please submit your resume in Word format, along with daytime contact information. LOCAL CANDIDATES ONLY PLEASE unless you are willing to relocate yourself at your own expense. Client is unable to provide work authorization sponsorship at this time. All submittals will be treated confidentially. Selected candidate may be asked to pass a comprehensive background, credit and/or drug screening. Principals only, no third parties please.
Established in 2000, Atrilogy Solutions Group, Inc. provides organizations of all sizes with high-quality, cost effective information technology (IT) and business process consulting & staffing services. Our industry-leading service model combines experienced project managers with seasoned technical and functional consultants to eliminate client uncertainty and deliver superior value and results.
Clients turn to Atrilogy for expertise in: · IT staffing and placement (Project Managers, Agile/Scrum Masters, Business Analysts, DBA’s, Software Engineers, Mobile Developers (iOS, Android), DevOps, Automation, QA, Systems & Network Engineers, Cyber Security / Information Security Specialists) · All major ERP & CRM packages (including Oracle, Workday, PeopleSoft, JD Edwards, Lawson, SAP, Dynamics AX, Salesforce, Microsoft CRM, NetSuite) · Business Intelligence, Data Warehousing, and Big Data Integration · Creative (Interactive Project Manager/Art Director, Information Architect, UI/UX Designer, Web/Graphic Design)
Atrilogy has been recognized by Inc. magazine as one of the nation’s fastest-growing, privately-held companies. Headquartered in Irvine, California, Atrilogy also has offices in Denver, Phoenix, Atlanta, and Dallas with satellite offices in Boston, Jersey City, Las Vegas, Seattle, and Delhi, India.
Atrilogy Solutions Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. #SDP