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Desktop Support Technician(MS Intune/Jamf/MAC/Windows/SQL)

Los Angeles, CA
Atrilogy’s direct Client is looking for a Systems Support Technician to work on their direct client based in Los Angeles, CA who can work on 6 Months Contract to Hire Basis. This person will be required to work onsite 2-3 days in a week hence COVID vaccination is mandatory for this role.

GENERAL SUMMARY, DUTIES & RESPONSIBILITIES:
  • Maintains and supports the integrity of the operating system environment and various computer systems.
  • Administers installs and troubleshoots a variety of operating systems and performs systems maintenance tasks, such as system back-up, recovery, and file maintenance.
  • Schedules installs, and tests system software upgrades.
  • Configures software and resolves technical problems.
  • Monitors and maintains software licensing and maintenance agreements.
  • Secondary duties include providing moderately complex technical support and assistance to clients via email, phone, and other remote methods daily.
  • Must be also familiar with analog and digital phone systems, including Voice over Internet Protocol (VoIP).
  • Will need to address and respond to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance.
  • Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction.
  • And is required to document client interactions, including details of inquiries, complaints, comments, and actions taken and possesses a strong understanding of the organization's products and services.
     
POSITION SPECIFICATIONS:
Education: Bachelor's Degree or Equivalent



SKILLS/ QUALIFICATIONS:
  • Solid understanding of Information Technology, and advance proficiency in Microsoft Office products, such as Outlook, Excel, Word, and PowerPoint required.
  • Experience in Network Administration and Communications Systems and related hardware and software.
  • Technical knowledge of PCs, and a variety of operating systems.
  • Excellent planning and organizational, communication, analytical, and problem-solving skills are a necessity.
  • Apple Mac hardware and software support experience is a plus.

For immediate consideration please submit your resume in Word format, along with daytime contact information.  LOCAL CANDIDATES ONLY PLEASE unless you are willing to relocate yourself at your own expense.  Client is unable to provide H-1B Visa sponsorship at this time. All submittals will be treated confidentially.  Pursuant to the Fair Chance for Hiring Initiative Ordinance, we will consider for employment qualified applicants with arrest and conviction records.  Principals only, no third parties please.
 

 
Atrilogy Solutions Group, Inc. (est. 2000), in partnership with Peak17 Consulting (est. 2008), provides organizations of all sizes with high-quality, cost effective information technology (IT) staffing services. 

Atrilogy has been recognized by Inc. magazine as one of the nation’s fastest-growing, privately held companies. Headquartered in Irvine, California, Atrilogy also has offices in Denver, Phoenix, & Atlanta with satellite offices in Boston, Jersey City, Las Vegas, and Delhi, India.
 
Clients turn to Atrilogy for expertise in:
 
  • IT staffing and placement such as Project Managers, Agile/Scrum Masters, Business Analysts, DBAs, Software Engineers, Mobile Developers (iOS, Android), DevOps, Automation, QA, Systems & Network Engineers, Cyber Security / Information Security Specialists, ERP, CRM, Business Intelligence, Data Warehousing, Big Data and Creative (UI/UX, Web Design)

 Clients turn to Peak17 for expertise in:
 
  • Operational staffing and placement of Accounting/Finance, Human Resources, and Marketing professionals, as well as Information Technology resources.

Atrilogy Solutions Group and Peak17 Consulting are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
 
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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