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Service Desk Analyst Level II

Los Angeles, CA
Atrilogy’s direct client is looking for a Full Time Service Desk Analyst Level II. Please share your resume in word or PDF format for quick consideration. This is a 100% remote Opportunity and will be Hybrid Onsite/WFH after COVID

Client location is Los Angeles, CA


Summary Of the Job
An experienced, fully proficient professional with full understanding and in-depth knowledge of discipline or areas of specialization
Resolves a wide range of issues in creative ways
2- 4 years of relevant experience/ area of expertise
AA Degree or equivalent combination of training and experience



Job Description
  • The Service Desk Analyst provides technical, end-user support to internal computing systems used by client Colleagues.
  • Performs general maintenance tasks, troubleshoots, and resolve issues on company computer systems and peripheral equipment, handling support tickets remotely.
  • Provides quality colleague support to client departments and appropriate operating units to meet technology needs. 
  • Applies understanding and knowledge of technology products and services to assist colleagues.  Recognizes, research, isolates, and resolves technology issues escalated from Level I Service Desk or other support teams. 
  • Coordinates referrals to appropriate technical professional or service personnel for appropriate services, repairs, training, and follow-up.  Ensures quality customer service.
  • Responds to, resolves, tracks, and coordinates all support phone calls, voice mail  and e-mail inquiries to the Level  II Service Desk.
  • Evaluates Incidents and Service Requests escalated from Level I Service Desk.
  • Evaluates, installs, and integrates third party packages and the advancement of current systems remotely.
  • Provides coordination in the areas of software and hardware, communications, telecommunications, and Technology & Information Services (T&I) policies and procedures.
  • Installs upgrades and backs up software and hardware applications
  • Identifies resolves and/or escalate Incidents related to desktop issues related to hardware, operating systems, and configuration issues through troubleshooting and research. 
  • Identifies resolves and/or escalate Incidents related to desktop issues related to hardware, operating systems, and configuration issues through troubleshooting and research. 
  • Escalates issues unable to resolve to the appropriate area within the Bank, T&I Division colleagues or outside vendors, as applicable, for resolution. 
  • Documents, logs, tracks Incidents and assume ownership and accountability to ensure efficient response and quality customer service
  • Adheres to defined Incident Management procedures including escalation/notification through closure.

For immediate consideration please submit your resume in Word format, along with daytime contact information.  LOCAL CANDIDATES ONLY PLEASE unless you are willing to relocate yourself at your own expense.  Client is unable to provide H-1B Visa sponsorship at this time. All submittals will be treated confidentially.  Pursuant to the Fair Chance for Hiring Initiative Ordinance, we will consider for employment qualified applicants with arrest and conviction records.  Principals only, no third parties please.
 

 
Atrilogy Solutions Group, Inc. (est. 2000), in partnership with Peak17 Consulting (est. 2008), provides organizations of all sizes with high-quality, cost effective information technology (IT) staffing services. 

Atrilogy has been recognized by Inc. magazine as one of the nation’s fastest-growing, privately held companies. Headquartered in Irvine, California, Atrilogy also has offices in Denver, Phoenix, & Atlanta with satellite offices in Boston, Jersey City, Las Vegas, and Delhi, India.
 
Clients turn to Atrilogy for expertise in:
 
  • IT staffing and placement such as Project Managers, Agile/Scrum Masters, Business Analysts, DBAs, Software Engineers, Mobile Developers (iOS, Android), DevOps, Automation, QA, Systems & Network Engineers, Cyber Security / Information Security Specialists, ERP, CRM, Business Intelligence, Data Warehousing, Big Data and Creative (UI/UX, Web Design)

 Clients turn to Peak17 for expertise in:
 
  • Operational staffing and placement of Accounting/Finance, Human Resources, and Marketing professionals, as well as Information Technology resources.

Atrilogy Solutions Group and Peak17 Consulting are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
 
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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