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Knowledge Manager/ Technical Writer

Our direct client is looking to for Knowledge Manager/ Technical Writer for a 6-months contract. This is 100% Remote Contract

This role is fully remote but can work any 8 hours work during the 6am PST- 6pm PST time window.

This role does have an opportunity for conversion. Manager is looking for someone who is up to date on technology including experience/knowledge with Salesforce Knowledge Base & Salesforce Community. A candidate with basic accounting and banking vocabulary is a must. Manager would also like a candidate that has a charismatic personality.*** The DF Knowledge Specialist is responsible for all aspects of maintaining a multi-media knowledgebase of information for internal and external (client facing) audiences. The knowledgebase contains product materials for reference, training, and troubleshooting, and procedural guidelines; all drafted in a variety of methods such as written documentation, videos, and in-product self-guided tutorials. The DF Knowledge Specialist collaborates on the development and design of the knowledgebase by providing input on the content, style, format, and delivery platform. They work closely with subject matter experts (SMEs) to capture the latest updates and ensure content accuracy. The goal of the DF Knowledge Specialist is to provide all audiences with clear and accurate information in a consistent voice and style.

1. Drafting and updating content in the knowledgebase via written articles in tools such as Salesforce Knowledge and self-guided tutorials with tools such as WalkMe.
2. Working with SMEs and product development to incorporate new features and product changes into the knowledgebase.
3. Determining the appropriate style, format, and delivery platform for each topic.
4. Monitoring the success of knowledge adoption by distributing surveys and analyzing application data.
5. Researching digital tools and technologies to leverage for the knowledgebase and working with the necessary technical teams to design and implement the product for the appropriate audience.
6. Reviewing product release notes and other content as required, providing a consistent voice in client communications.

Additional Scope/Responsibilities
 1. Employ Agile roadmap/development methodology to manage project lifecycles when interfacing with other development teams, e.g., Salesforce Center of Excellence 
2. Perform research for technology solutions as requested by managers or leadership and present results with recommendations and analysis 
3. Monitor project timelines with accountability for delivery dates 
4. Provide recommendations to other departments such as Product or Client Services on features in knowledge tools (e.g., WalkMe or the Salesforce Community) that will enhance the client experience

Basic Qualifications
 1. Minimum 4 years' experience as a knowledge management specialist, technical writer or documentation writer 
2. Minimum 4 years' experience in a technology, accounting or client service setting 
3. Minimum 4 years' experience using industry standard documentation or knowledge management tools (e.g., WalkMe, Salesforce Lightening Knowledge, SharePoint)

Skills and Knowledge
1. Bachelor's Degree or equivalent in a relevant field preferred
2. Significant experience working with knowledge management tools such as Salesforce Lightning Knowledge.
3. Significant experience building self-guided tutorials and self-help resources with tools such as WalkMe Editor.
4. Proven ability to work independently and demonstrate flexibility in priority as dictated by demand.
5. Proven strength in time management, with the ability to complete work within established deadlines.
6. Ability to independently determine the appropriate distribution method for knowledge.
7. Basic understanding of financial accounting vocabulary.

For immediate consideration please submit your resume in Word format, along with daytime contact information.  LOCAL CANDIDATES ONLY PLEASE unless you are willing to relocate yourself at your own expense.  Client is unable to provide H-1B Visa sponsorship at this time. All submittals will be treated confidentially.  Pursuant to the Fair Chance for Hiring Initiative Ordinance, we will consider for employment qualified applicants with arrest and conviction records.  Principals only, no third parties please.

Atrilogy Solutions Group, Inc. (est. 2000), in partnership with Peak17 Consulting (est. 2008), provides organizations of all sizes with high-quality, cost effective information technology (IT) staffing services. 

Atrilogy has been recognized by Inc. magazine as one of the nation’s fastest-growing, privately held companies. Headquartered in Irvine, California, Atrilogy also has offices in Denver, Phoenix, & Atlanta with satellite offices in Boston, Jersey City, Las Vegas, and Delhi, India.
Clients turn to Atrilogy for expertise in:
  • IT staffing and placement such as Project Managers, Agile/Scrum Masters, Business Analysts, DBAs, Software Engineers, Mobile Developers (iOS, Android), DevOps, Automation, QA, Systems & Network Engineers, Cyber Security / Information Security Specialists, ERP, CRM, Business Intelligence, Data Warehousing, Big Data and Creative (UI/UX, Web Design)

 Clients turn to Peak17 for expertise in:
  • Operational staffing and placement of Accounting/Finance, Human Resources, and Marketing professionals, as well as Information Technology resources.

Atrilogy Solutions Group and Peak17 Consulting are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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