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Incident Management Lead

Remote, Remote
Atrilogy’s direct client is looking for an Incident Management lead(TIcketing) for their direct client based in Costa Mesa, CA. This is a
12+ months assignment with a possibility of FTE conversion.
Please share your resume in Word or PDF format for immediate consideration.


Responsibilities
  • Assist in handling all phases of Incidents, taking ownership if needed
  • Participate in internal department coordination
  • May be required to handle service desk requests
  • Ability to work across teams to drive incidents to quick resolution
  • Participate in compiling incident metrics and trends, identifying actions to minimize business impact
  • Provide guidance to other team members on incident management improvement opportunities
  • Guide other team members on incident management best practices.
Requirements:
  • Experience with ticket and / or incident tracking software
  • Experience with troubleshooting enterprise systems (database, network, applications, etc)
  • Excellent written communication skills
  • Proven track record of owning technical problems / issues
  • Deep understanding of ITIL
  • Understanding of cloud-based technologies (AWS, Azure)
For immediate consideration please submit your resume in Word format, along with daytime contact information.  LOCAL CANDIDATES ONLY PLEASE unless you are willing to relocate yourself at your own expense.  Client is unable to provide H-1B Visa sponsorship at this time. All submittals will be treated confidentially.  Selected candidate may be asked to pass a comprehensive background, credit and/or drug screening.  Principals only, no third parties please.
 

Established in 2000, Atrilogy Solutions Group, Inc. provides organizations of all sizes with high-quality, cost effective information technology (IT) and business process consulting & staffing services.  Our industry-leading service model combines experienced project managers with seasoned technical and functional consultants to eliminate client uncertainty and deliver superior value and results.
 
Clients turn to Atrilogy for expertise in:
  • IT staffing and placement (Project Managers, Agile/Scrum Masters, Business Analysts, DBA’s, Software Engineers, Mobile Developers (iOS, Android), DevOps, Automation, QA, Systems & Network Engineers, Cyber Security / Information Security Specialists)
  • All major ERP & CRM packages (including Oracle, Workday, PeopleSoft, JD Edwards, Lawson, SAP, Dynamics AX, Salesforce, Microsoft CRM, NetSuite)
  • Business Intelligence, Data Warehousing, and Big Data Integration
  • Creative (Interactive Project Manager/Art Director, Information Architect, UI/UX Designer, Web/Graphic Design)
Atrilogy has been recognized by Inc. magazine as one of the nation’s fastest-growing, privately held companies. Headquartered in Irvine, California, Atrilogy also has offices in Denver, Phoenix, Atlanta, and Dallas with satellite offices in Boston, Jersey City, Las Vegas, Seattle, and Delhi, India.
 
Atrilogy Solutions Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
 
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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