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Remote Service Ops Lead Analyst

Deerfield Beach, FL
Our direct current client is seeking a Salesforce Business Analyst with the intent to improve the performance of a large B2B client services organization. This person will support a variety of initiatives in areas such as analytics, CRM/enablement tools, communications, and presentations.  This is a long term contract role and we can only work with W2 direct candidates.  No 3rd parties.  This role is 30 hours per week and has potential to be extended to 40, extend beyond the timeframe or possible conversion to direct hire depending on work load (TBD).

In this role you will help implement Salesforce.com delivery module and train the Service Delivery team. The lead analyst performs analysis on client delivery related data, develops fact-based recommendations and partners with cross-functional teams to implement the recommendations.

This role develops proactive analysis and reports to improve visibility of the delivery organization and to help leaders manage their teams.
The lead analyst also supports rollout of new enablement tools to the organization.
The lead analyst will support and coordinate implementation and maintenance of various delivery enablement tools.

The lead analyst will provide support to the delivery team to ensure proper usage and availability of systems.

Knowledge, Experience & Qualifications:
  • Minimum of 3 years of experience in a CRM analytics role, preferably in B2B delivery or sales environment
  • Advanced knowledge of Salesforce.com is required
  • Experience with BI tools required.
  • Knowledge of operations and delivery processes is preferred.
  • Superior communication skills. Experience with presenting data to management.
For immediate consideration please submit your resume in Word format, along with daytime contact information.  LOCAL CANDIDATES ONLY PLEASE unless you are willing to relocate yourself at your own expense.  Client is unable to provide H-1B Visa sponsorship at this time. All submittals will be treated confidentially.  Selected candidate may be asked to complete a comprehensive background, credit and/or drug screening.  Principals only, no third parties please.

Atrilogy Solutions Group, Inc. (est. 2000), in partnership with Peak17 Consulting (est. 2008), provides organizations of all sizes with high-quality, cost effective information technology (IT) staffing services. 
Atrilogy has been recognized by Inc. magazine as one of the nation’s fastest-growing, privately held companies. Headquartered in Irvine, California, Atrilogy also has offices in Denver, Phoenix, & Atlanta with satellite offices in Boston, Jersey City, Las Vegas, and Delhi, India.
Clients turn to Atrilogy for expertise in:
  • IT staffing and placement such as Project Managers, Agile/Scrum Masters, Business Analysts, DBAs, Software Engineers, Mobile Developers (iOS, Android), DevOps, Automation, QA, Systems & Network Engineers, Cyber Security / Information Security Specialists, ERP, CRM, Business Intelligence, Data Warehousing, Big Data and Creative (UI/UX, Web Design)
 Clients turn to Peak17 for expertise in:
  • Operational staffing and placement of Accounting/Finance, Human Resources, and Marketing professionals, as well as Information Technology resources.
Atrilogy Solutions Group and Peak17 Consulting are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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