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Senior Client Services Analyst

Costa Mesa, CA
A direct client of Atrilogy Solutions Group is in search of a Sr Client Services Analyst to join their team in Costa Mesa, CA on a 12+ month contract. This role ensures that client operational performance needs are satisfied by working directly with clients to help construct partnerships, manage implementations, continually improve operations and processes and coordinate across internal and client enterprises. They build client satisfaction through formulation, development, implementation, delivery, and operations of business solutions, responding to client requirements as specified in the contract or Statement of Work (SOW).

Responsibilities Include:
  • Proactively monitoring, analyzing, and reporting solutions and service results daily for optimal business operational performance
  • Status reporting and communicating on a regular basis with client and internal management teams, and mitigation of matters affecting delivery of service
  • Demonstrating proven communication skills, as well as requiring the ability to leverage technical business skills and financial skills in both a face-to-face and virtual team environment
  • Managing performance relative to Service Level Agreement (SLA), while delivering against monthly and quarterly objectives
  • Supporting technical and platform operations teams in analysis and presentation of Root Cause Analysis (RCA) to our partners, while effectively managing change in the environment
  • Managing contractual cost, schedule, and service or product deliverables as they relate to the delivery organization. Manage resources and coordinate client resources to deliver services and solutions to support the client organization.
  • Developing, analyze and troubleshoot reporting metrics to ensure data accuracy and timeliness of deliverables. Provide interpretation and analysis of data for business management at regular intervals to guide strategic and tactical business decisions
  • Evaluating, refining and reporting on daily operational issues/successes, execute daily process/audit reviews and resolve outstanding issues in a timely manner
  • Maintaining relationships with existing clients by researching and understanding their business needs, responding to client concerns and problems and acting as the liaison between the client and internal departments
  • Supporting data and reporting requests from internal and external auditors.
  • Providing business consultation to determine scope of projects to support client needs.
  • Working cross-functionally with Client Services, Product, Legal, Compliance, and Technology as needed to support business objectives
  • Key participant in client business reviews and planning sessions to further strengthen core services and client relationship
  • Developing executive summaries, business cases and presentations
     
Qualifications:
  • Bachelor’s degree and/or 6+ years of professional experience in client facing or operations roles and reporting/scorecard management.
  • Experience using Alteryx or Tableau
  • Advanced knowledge of statistical, analytical and influential skills, attention to detail, and exceptional creativity for problem-solving, with the ability to balance in a resource constrained environment.
  • Client facing experience, ideally in financial and/or business sectors
  • Demonstrates business acumen and attention to detail
  • Effective writing and presentation skills
  • Builds strong partner relationships at all levels
  • Basic knowledge of product industry and competitor services
  • Uses influence to execute and drive ideas forward
  • Excellent PC skills in Word, Excel and PowerPoint
 
For immediate consideration please submit your resume in Word format, along with daytime contact information.  LOCAL CANDIDATES ONLY PLEASE unless you are willing to relocate yourself at your own expense.  Client is unable to provide H-1B Visa sponsorship at this time. All submittals will be treated confidentially.  Selected candidate may be asked to pass a comprehensive background, credit and/or drug screening.  Principals only, no third parties please.
 

 
Established in 2000, Atrilogy Solutions Group, Inc. provides organizations of all sizes with high-quality, cost effective information technology (IT) and business process consulting & staffing services.  Our industry-leading service model combines experienced project managers with seasoned technical and functional consultants to eliminate client uncertainty and deliver superior value and results.
 
Clients turn to Atrilogy for expertise in:
  • IT staffing and placement (Project Managers, Agile/Scrum Masters, Business Analysts, DBA’s, Software Engineers, Mobile Developers (iOS, Android), DevOps, Automation, QA, Systems & Network Engineers, Cyber Security / Information Security Specialists)
  • All major ERP & CRM packages (including Oracle, Workday, PeopleSoft, JD Edwards, Lawson, SAP, Dynamics AX, Salesforce, Microsoft CRM, NetSuite)
  • Business Intelligence, Data Warehousing, and Big Data Integration
  • Creative (Interactive Project Manager/Art Director, Information Architect, UI/UX Designer, Web/Graphic Design)
 
Atrilogy has been recognized by Inc. magazine as one of the nation’s fastest-growing, privately held companies. Headquartered in Irvine, California, Atrilogy also has offices in Denver, Phoenix, Atlanta, and Dallas with satellite offices in Boston, Jersey City, Las Vegas, Seattle, and Delhi, India.
 
Atrilogy Solutions Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
 
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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