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Software Development Engineer I

Dulles, VA

Our client is looking for a self-motivated individual with 3-4 years of experience to provide support for our clients/merchants who utilize our API platform.

Position : Application/Platform Support Engineer
Location : Dulles, VA 20166
Duration : 6+ Months

The person would have direct customer/client interaction representing the team and should have good communication skills and attitude to keep the customer first. This job will have routine work hours, for the most part, however, may require late night or weekend support occasionally.

Job Requirements :

Bachelor degree in computer science, information security, information technology, or equivalent industry experience
Minimum 1 year of experience in production support environment role
Excellent verbal communication and documentation skills
Excellent problem solving and analytical skills

Job Duties

Responsible for post-launch maintenance of our clients and provide support and help debug issues faced by our clients in Production
Responding and resolving application support/trouble calls from both the internal and external user base
Be on the Production install call to validate OBI functionality
Advanced technical skills with hands-on troubleshooting, including parsing logs and following stack traces
Run simple to complex queries/scripts to check and analyze the data
Creating automation and scripting tools for faster customer support and identifying issues
Setting up Monitoring / Alerting tools to notify issues in production
Answer technical questions and gather future requirements from the clients
You will be responsible and work with operations team to help during production installs and during the outage
You will be part of the engineering team and will be engaged in the coding or QA work to enhance the platform functionality

Job Skills : Java, Oracle, SQL, Docker, Jenkins, AWS, JSON, XML, SHELL, POSTMAN, Jmeter, JavaScript. Strong QA skills may also be considered.
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