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Virtualization (OVM) Service Engineer

Location: Remote, Remote
Atrilogy is working together with one of it's globally recognized clients in the Phoenix area to find a Virtualization Engineer working with Oracle VM. 

You
 will be responsible for maintaining Oracle VM. You will be a part of a team that is leading and implementing server, application and database virtualization solutions based on all virtualization platforms.

Responsibilities for this role include working on a wide variety of virtualization activities; capacity and utilization reporting, server provisioning, server/storage updates. In addition, this role will also be responsible for maintaining a high level of service in the current virtual environments by providing technical support. 
 
You will continuously develop work instructions to ensure technical activities are conducted in a controlled and repeatable manner. You will also develop technical plans, conducts technical reviews, and executes upon plans in support of incident, change, and problem management efforts. This role will be called upon as a subject matter expert across many departments and teams.

Responsibilities:

  • Be an escalation point for issues and requests that cannot be serviced by other groups, working issue to resolution, improving upon process, procedure, and knowledge to reduce future escalations.
  • Be a member of project teams in the planning and delivery of activities to support on-time and on-budget completion.
  • Conduct technical peer reviews of change plans and activities; providing recommendations, guidance, and authorization as appropriate.
  • Continually develop and enhance technical operating procedures and documentation to improve upon efficiency and effectiveness of operations.
  • Continuously identify and own problems and/or opportunities for improvement; working toward developing and deploying temporary and permanent fixes.
  • Periodically construct and facilitate training with other groups in support of increasing capabilities, efficiencies, and effectiveness.

Qualifications:

Required Qualifications (either)
Service Engineer I - Virtualization 
  • Bachelor’s degree (or higher)  4+ years of professional experience.
  • 3+ years of experience in OVM/Xen server based virtualization technologies in a diverse operating environment.
  • Availability to consult, assist and/or perform after-hours support and participate in on-call rotations. 
Service Engineer II - Virtualization 
  • Bachelor’s degree (or higher)  4+ years of professional experience.
  • 5+ years of experience in OVM/Xen server based virtualization technologies in a diverse operating environment.
  • Availability to consult, assist and/or perform after-hours support and participate in on-call rotations. 
Other Qualifications
  • VCP certification preferred.
  • ITIL V3 foundation certification preferred.
  • Sound judgment and decision making skills.
  • Advanced analytical, statistical, and problem solving skills.
  • Strong commitment to customer satisfaction and quality.
  • Results and execution oriented, self-motivated requiring minimal supervision.
  • Advanced communication skills regarding project teams and management.
  • Proficient with all Microsoft Office applications.
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