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IT Support Specialist

Location: Lewisville, TX
Atrilogy's direct client is searching for a IT Support Specialist for a 6 Month contract-to-hire opportunity in Lewisville, TX.

The IT Service and Support Analyst is responsible for supporting all employees throughout the organization with technology and service related needs.
Essential Duties and Responsibilities:
  • Provide complex technical support and training to clients (end users) via email, phone and/or other methods
  • Possess a deep understanding of the organization's products and services in order to provide quick resolution on issues impacting productivity; may provide guidance to less experienced personnel
  • Familiar with a variety of the field's concepts, practices, and procedures
  • Rely on experience and judgment to plan and accomplish goals
  • Perform a variety of complicated tasks
  • A wide degree of creativity and latitude is expected
  • Able to create and maintain technical documentation with various products such as Visio as well as documentation for the clients
Required Qualifications:
  • Requires a high school diploma or equivalent
  • At least 2 years of experience in the field or in a related area
  • Advanced level of proficiency with MS Outlook, Project, Visio, Excel, PowerPoint and SharePoint
  • Strong written and verbal communication
  • Demonstrated ability to communicate ideas clearly and concisely
  • Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
  • Excellent customer service skills
Preferred Qualifications:
  • Experience working with and managing mobile devices
  • Experience working with Citrix
  • Financial services or lending industry experience
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