Facebook

Twitter

Linked In

  • Opportunity

    our quality team can
    enhance your career

  • 1

Opportunities

Field Support Technician

Location: Philadelphia, PA
Atrilogy's direct client is looking for a Help Desk Technician for a 3 Month contract-to-hire opportunity in Philadelphia, PA. 
 
Qualifications:
  • Associate's degree (AA) or equivalent from two-year college or technical school and a minimum of two to three years of related experience and/or training.
  • A+ PC Technician; Network + and Dell Hardware certification is a plus
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
  • Ability to write routine reports and correspondence.
  • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
  • Ability to effectively present information to an internal department and/or large groups of employees.
  • Requires knowledge of financial terms and principles.
  • Ability to calculate intermediate figures such as percentages, discounts, and/or allocations.
  • Ability to comprehend, analyze, and interpret situations.
  • Ability to solve problems involving several options. Requires strong analytical and quantitative skills.
  • Exceptional Customer Skills required
 
Responsibilities:
  • Oversees the daily operations including software, hardware, tape backups, phone administration, and the local area network.
  • Provides level I & II end-user support for software and hardware issues.
  • Oversees the daily operations of the local area network.
  • Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
  • Troubleshoots Desktop Virus and malware issues
  • Maintains a daily backup of all network files.
  • Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
  • Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
  • Provides recommendations of program changes to correct software problems.
  • Assists in the purchasing of new computer equipment and peripherals.
  • Performs software and hardware inventory.
  • Basic Administration of Phone and Voicemail systems for site.
  • Performs other duties as assigned. No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance and/or training to coworkers.
or
this job portal is powered by CATS