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Technical Analyst - ServiceNow

Location: Cypress, CA
Our direct client is seeking a ServiceNow- Technical Analyst for a direct hire opportunity in Cypress, CA.
We are looking for a Technical Analyst with ServiceNow Administration experience to support and enhance the company’s own Service Management technology to better align internal processes with ITIL best practices. As a member of the ServiceNow team, the Business Systems Analyst III role would encompass the following:
  • Responsible for the administration, development, documentation and technical support of the ServiceNow platform
  • Lead enhancement efforts on the ServiceNow platform that apply technical solutions to eliminate manual processes and simplify workflows for complex procedures
  • Work closely with IT Management to align internal ServiceNow processes with the IT strategy
  • Leverage your business knowledge and technical expertise to drive business process improvements and engage in demonstrations, present value propositions, and proof of concepts
Candidates must have a fundamental understanding of ITIL business processes and IT Service Management; must have a basic knowledge of JavaScript, HTML, Web Applications, and possess the ability to create, administer and manage Workflow Configuration.
  • Bachelor’s Degree or equivalent work experience in a related field required
  • 3+ years’ experience with administrating ServiceNow technology required
  • 3+ years’ experience with ServiceNow configuration, scripting and development of complex workflows required
  • Demonstrated ability to have successfully completed multiple, complex, cross-functional projects required
  • ServiceNow scripting experience using JavaScript, HTML, CSS, XML, SOAP and Web services required
  • Ability to lead and work collaboratively within a business unit team and have strong influencing skills
  • Must be able to manage multiple priorities and complex tasks in a dynamic work environment
  • Must be skilled in analytical techniques, practices and problem solving
  • Experience working with Project Managers with ability to accurately estimate ETA’s on projects and tasks
  • ITSM experience would be advantageous (Tool or business process)
  • Exhibits prior and current technical expertise in web technology and the ability to learn new technology
  • Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required
  • Proficiency with Microsoft Windows and Microsoft Office products required
  • Proficiency with some collaboration tools like SharePoint and Box
  • Capable of learning new systems and creating/implementing new system functionality
  • Understands advanced internet and client/server architectures
  • Possess advanced knowledge of SQL and databases
  • Must be self-motivated and able to work independently with minimal supervision and as part of a team
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