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VOIP Engineer

Location: Phoenix, AZ
Atrilogy Solutions Group’s direct client is currently looking for a VOIP Engineer in Phoenix, AZ, 4 Months Contract to Hire. 
Job Summary: Under the direction of the Sr Manager Engineering and Infrastructure, this position proficiently applies IT methods, professional knowledge, and client standards and practices and intuitively grasps familiar, stable system performance situations as it relates to converged infrastructure.  The position focuses on how to design and manager complex systems over their life cycle taking into consideration topics such as requirements management, reliability management, logistics, coordination of different teams, evaluation measurements in terms of trade-off studies, and other disciplines and become critical tasks when dealing with large or complex projects. Also deals with work-processes, optimization methods, and risk management in every engineering engagements.  Considers multiple business domains viz., clinical management systems, business management systems, biomedical systems, and many frameworks such as architectural methods, engineering methods, SDLC, quality assurance, ITSM and project management.  Recognizes subtle problems with system design or performance and acts appropriately to improve the condition, seeking validation of actions in advance as appropriate.  Manages relationships with business partners, professional peers, and other team members.  Acts as primary contact for dealing with challenging and complex technical issues.  In addition, this position mentors, develops junior analysts, and educates others on best practices.
Scope and Complexity: Responds to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response.  Resolves complex problems while collaborating with others.  Uses standard analytical tools and rules to determine root cause and resolve a broad range of common system or application problems.  Achieves planned outcomes and targeted return on invested resources.  Performs assignments independently with limited instructions from management. Decisions could positively or negatively affect multiple departments. Work is guided by broad operating policies and guidelines pertaining to the department, and approved plans. Normally subject to managerial direction, progress review and evaluation of achievement objectives. May take on managerial functions during the absence of their direct manager.
Highly preferred skills in the following technologies:
1. Avaya VoIP Technologies:
2. Avaya Communication Manager
3. Avaya System/Session Manager
4. Avaya ACD Elite Agent
5. Avaya CMS
6. Avaya WFO
7. Voicemail systems (preferably AVST)
8. E911 solution
Knowledge, Skills, and Abilities:
Must demonstrate in-depth understanding of Compute, Storage, Networks or Telecommunications and utilities by being able to design and implement its configurations.  Must have knowledge of methods viz.: Systems Engineering, and ITIL and an understanding and awareness of Project Management, Financial Management and Security. Knowledge of biomedical devices is desirable.  Requires ability to conduct platform studies and performance analyses and recommends changes, and design methods/tunes systems/servers/networks to high performance.  Must be able to lead implementation and deployment efforts, and documentation and maintenance of hardware platform policies and procedures.  Must be able to create solutions to resolve complex operational problems, collaborating with vendors and users as required, and identify trends that warrant immediate attention.  Requires ability to provide guidance to management in predicting performance and capacity and addressing related issues.  Must be able to perform performance tuning, error tracking, and debugging; develop and executes complex change implementation plans; and resolve complex operational problems and determines root cause.  Must demonstrate an in-depth understanding of system/servers and utilities by designing and implementing configuration.  Must be able to execute thorough disaster recovery testing procedures; perform system management for complex development efforts; and set up most development environments with little or no supervision from lead system administrator.  Must be able to work with development team to configure and troubleshoot applications.  Requires ability to design complex hardware/platform infrastructure and interfaces.  Must be able to perform complex hardware sizing; troubleshoot complex hardware problems; perform as hardware resource lead on most projects; and develops High Availability hardware platform designs.  Must be able to create, expand and maintain relationships with peers and stakeholders.  Must be attentive to communications interaction; demonstrate comprehension of detailed information; and adapt to a variety of verbal styles and modes of persuasion.  Must be able to bring conflict into the open and help resolve conflict; and create a friendly climate and good morale and cooperation.  Must be reliable; have ability to inspire performance and addresses issues effectively; and take bold and decisive action despite risks, conflicts and uncertainty.  Must be able to communicate a compelling vision that generates excitement, enthusiasm and commitment.  Requires the ability to guide others to setting goals that are aligned with organizational vision, culture, policies and practices.   Requires the ability to read, write and speak effectively in English.
Education or equivalency: Requires a Bachelor’s Degree in Information Systems (IS) or related field; or an equivalent combination of training and progressively responsible experience that will result in the required specialized knowledge and abilities to perform the assigned work in lieu of degree.  A Master’s degree is preferred and may substitute for up to two (2) years of required experience; and a Doctorate degree may substitute for all required experience.
Experience: Requires five (5) years of progressively responsible structured systems analysis, design, development, or systems engineering related experience that demonstrates an in-depth knowledge of at least two converged domains and a thorough understanding of the required knowledge, skills, and abilities.
For immediate consideration please submit your resume in Word format, along with daytime contact information.  LOCAL CANDIDATES ONLY PLEASE unless you are willing to relocate yourself at your own expense.  Client is unable to provide H-1B Visa sponsorship at this time. All submittals will be treated confidentially.  Selected candidate may be asked to pass a comprehensive background, credit and/or drug screening.  Principals only, no third parties please. No C2C or Subvendoring on this role. 

Established in 2000, Atrilogy Solutions Group, Inc. provides organizations of all sizes with high-quality, cost effective information technology (IT) and business process consulting & staffing services.  Our industry-leading service model combines experienced project managers with seasoned technical and functional consultants to eliminate client uncertainty and deliver superior value and results.
Clients turn to Atrilogy for expertise in:
• IT staffing and placement (Project Managers, Agile/Scrum Masters, Business Analysts, DBA’s, Software Engineers, Mobile Developers (iOS, Android), DevOps, Automation, QA, Systems & Network Engineers, Cyber Security / Information Security Specialists)
• All major ERP & CRM packages (including Oracle, Workday, PeopleSoft, JD Edwards, Lawson, SAP, Dynamics AX, Salesforce, Microsoft CRM, NetSuite)
• Business Intelligence, Data Warehousing, and Big Data Integration
• Creative (Interactive Project Manager/Art Director, Information Architect, UI/UX Designer, Web/Graphic Design)
Atrilogy has been recognized by Inc. magazine as one of the nation’s fastest-growing, privately-held companies. Headquartered in Irvine, California, Atrilogy also has offices in Denver, Phoenix, Atlanta, and Dallas with satellite offices in Boston, Jersey City, Las Vegas, Seattle, and Delhi, India.
Atrilogy Solutions Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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