Atrilogy Solutions Group is presently seeking an Associate Director – Global Lead Outage Management Center for our client, a well-known and highly-respected organization in the Tax and Assurance industry. This is a full-time, Direct Hire opportunity located in Secaucus, NJ.
The Associate Director – Global Lead Outage Management Center will build and operate the model for effectively managing the technology major incidents impacting our client’s business. The ideal candidate will provide the vision and direction for improving incident resolutions by directing activities wit and refinements with business context. The role directs the team’s actions in all instances of high priority and severity in accordance with the PxSX criteria within the Information Technology Infrastructure Library (ITIL) and oversees the evaluation of all remediation activities for proper adherence to agreed business directives. The role directs the team to ascertain overall adherence to Operational Level Agreements (OLA) as well as Service Level Agreements (SLA) as a measure of service standards.
Position: Associate Director – Global Lead Outage Management Center
Location: Secaucus, NJ
Position Type: Full Time / Direct Hire
Travel Requirements: minimal
Target Salary: Depending on Experience
The role drives the ability to transform the model to embrace the emerging Agile & DevOps model with an understanding of automation and CI/CD models.
The role directly reports and is guided by the Director - Infrastructure Systems Management & Support
Essential Functions of the Job:
Analytical/Decision Making Responsibilities
The role requires a high level of analytical acumen and solution orientation to influence and guide technical oversight efforts to avoid potential financial and operational risks to IT and the organization’s customers. The role possesses advanced critical thinking skills and the ability to quickly identify and understand where there are gaps in the incident management model and communicate, propose or direct changes.
Knowledge and Skills Requirements:
The role is assigned staff oversight of the Regional Leads and Coordination Lead and requires seasoned management skills inclusive of recommending staff to hire, setting objectives and reviewing accomplishments, coaching for success and counselling for improvement. Assigned staff may be remote based and/or in a work from home setting that will require distance management skills across locations, cultures and time zones. The role is additionally required to influence manage others within IT as part of conveying and enforcing best practices and change management directives.
The role may also require the periodic allocation of additional time on the job to support multiple demands and escalating issues or to accommodate teams or staff in other time zones. The role may, as part of a specific project or regional meeting, be additionally required to periodically travel to other locations.
Education: Degree in Computer Science or a related discipline
• Approximately 12 years working in a management position within Information Technology in a global firm
• Over 5 years’ experience of ITIL Major Incident Management with a background to tailor the traditional operate model to suit the Agile & DevOps model
Certification Requirements: • ITIL Maters would be ideal and additionally on Agile (Scrum/Kanban) model would be advantageous
For immediate consideration please submit your resume in Word format, along with daytime contact information. LOCAL CANDIDATES ONLY PLEASE unless you are willing to relocate yourself at your own expense. Client is unable to provide H-1B Visa sponsorship at this time. All submittals will be treated confidentially. Selected candidate may be asked to pass a comprehensive background, credit and/or drug screening. Principals only, no third parties please.
Established in 2000, Atrilogy Solutions Group, Inc. provides organizations of all sizes with high-quality, cost effective information technology (IT) and business process consulting & staffing services. Our industry-leading service model combines experienced project managers with seasoned technical and functional consultants to eliminate client uncertainty and deliver superior value and results.
Clients turn to Atrilogy for expertise in:
Atrilogy has been recognized by Inc. magazine as one of the nation’s fastest-growing, privately-held companies. Headquartered in Irvine, California, Atrilogy also has offices in Denver, Phoenix, Atlanta, and Dallas with satellite offices in Boston, Jersey City, Las Vegas, Seattle, and Delhi, India.
Atrilogy Solutions Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.