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BI Data Analyst

Location: Westlake, TX
Atrilogy's direct Client is looking for a BI Data Analyst​ in Westlake, TX on a 6+ month Contract. The BI Data Analyst will be a part of the Interaction Analytics Analyst team which is a Specialty in Interaction/Speech Analytics.  They will be analyzing data and working with the Use of Interaction Analytics software to leverage call transcriptions and phonetic indexing of calls. Responsibilities include coding and building IA call categorizations, validating categorizations, root cause analysis, and data reportingPrior experience with NICE or Nexidia is helpful but not mandatory.  Ability to quickly understand how to utilize software and analyze data is important. 
Job Description:
This team is responsible for designing, building and maintaining Business Intelligence capability for the client. The Data Analyst is responsible for partnering with the various business groups and the centralized support groups. Key skills include:
  • Excellent written and verbal communications
  • Experience with interviewing business SMEs and capturing requirements
  • Basic data querying (SQL) and data interpretation understanding
  • Strong understanding of technology and its implementation to solve business problems
Primary Responsibilities
  • Build Call Categorization using Interaction Analytics Technology
  • Listen to and analyze a large number of customer calls
  •  Write clear, concise, conclusive documentation
  •  Provide technical assistance on multiple projects (multi-tasking)
  • Reviews and/or may participate in the development of test plans, cases and test data.
  • Maintain a positive working relationship with multiple internal stakeholders
  • Communicate project status and escalate blocking factors to appropriate levels of management.
  • Meet deliverables in a timely manner while delivering high-quality design, documentation and analysis that meets our partners' requirements
  • Communicate consistently and effectively with all partners. Monitor deliverables of all partners and notify them in a timely manner of any issues that may affect them
  • Undertake analysis of production issues with data and communicate status and resolution effectively
Skills and Knowledge
  • Basic knowledge of Financial Services Business terms and products
  • Basic knowledge of Basic SQL skills such as creating multiple table joins, sub queries, and creating reports
  • Proven ability to utilize data for root cause analysis
  • College degree preferred or equivalent work experience
For immediate consideration please submit your resume in Word format, along with daytime contact information.  LOCAL CANDIDATES ONLY PLEASE unless you are willing to relocate yourself at your own expense.  Client is unable to provide H-1B Visa sponsorship at this time. All submittals will be treated confidentially.  Selected candidate may be asked to pass a comprehensive background, credit and/or drug screening.  Principals only, no third parties please. No C2C on this role.  

Established in 2000, Atrilogy Solutions Group, Inc. provides organizations of all sizes with high-quality, cost effective information technology (IT) and business process consulting & staffing services.  Our industry-leading service model combines experienced project managers with seasoned technical and functional consultants to eliminate client uncertainty and deliver superior value and results.

Clients turn to Atrilogy for expertise in:
• IT staffing and placement (Project Managers, Agile/Scrum Masters, Business Analysts, DBA’s, Software Engineers, Mobile Developers (iOS, Android), DevOps, Automation, QA, Systems & Network Engineers, Cyber Security / Information Security Specialists)
• All major ERP & CRM packages (including Oracle, Workday, PeopleSoft, JD Edwards, Lawson, SAP, Dynamics AX, Salesforce, Microsoft CRM, NetSuite)
• Business Intelligence, Data Warehousing, and Big Data Integration
• Creative (Interactive Project Manager/Art Director, Information Architect, UI/UX Designer, Web/Graphic Design)
 
Atrilogy has been recognized by Inc. magazine as one of the nation’s fastest-growing, privately-held companies. Headquartered in Irvine, California, Atrilogy also has offices in Denver, Phoenix, Atlanta, and Dallas with satellite offices in Boston, Jersey City, Las Vegas, Seattle, and Delhi, India.
 
Atrilogy Solutions Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
 
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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