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Manager - Epic Access Team

Location: San Francisco, CA
Atrilogy is seeking a Manager - Epic Access Team for a 6 Months contract-to-hire opportunity with a healthcare client San Francisco.
Manage a staff of application analysts responsible for our client's Medical Center’s Electronic Health Record Systems to include:
  • Cadence – Patient Scheduling
  • ADT/Prelude – Registration and Patient Flow
  • Facility Structure
  • Provider Records
Provides managerial and technical design review/recommendations for APeX Financial Applications modules (outlined above) in consultation with clinical/business partners for the design and enhancement of new and existing APeX Modules.  Develops project plans for installing, testing and implementing new or updated functionality and manages resources to provide 7 x 24 on-call technical production support.
Leads/Coordinates various product/functional/integration evaluations for various Health System initiatives and UCOP programs. Includes leadership of multiple medium/large scope concurrent projects at any time, in addition to personnel management duties.
Leads/Coordinates various operational improvement initiatives in regards to the use of APeX to support workflow efficiency, regulatory, patient safety/quality and research initiatives.
Participates in or lead various governance committees or workgroups focused on the use of the EMR and prioritization of enhancements/fixes for a clinical, billing, and/or research needs.
Participates in or lead strategic planning for future technology/development to support new clinical, financial, and/or research programs.
Leads discussions with vendors and/or other UC/Academic organizations in “best practice”, product direction, and new technologies.
Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Establishes departmental goals and objectives, functions with autonomy. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and organizational goals and objectives. Ensures subordinate supervisors and professionals adhere to defined internal controls. Manages systems and procedures to protect departmental assets.
Receives assignments in the form of objectives and determines optimal deployment of resources to meet schedules and attain goals. Provides guidance to subordinates to accomplish objectives and achieve goals in accordance with established policies. Erroneous decisions or failure to adhere to objectives results in additional costs and serious delays in overall schedules.  Recognized leader and subject matter expert of one or more clinical applications.  Provides leadership and coordinates support for associated interfaces and systems.
Position reports to the Director of Business Applications. Provides leadership to other members of the Clinical Systems team.
                                                                                                                                                Percentage of
                                                                                                                                                                                                Time Spent
Manage production support for applications outlined above                                                       30%
Consults with business partners in design/enhancements                                                           20%
Trains and develops other staff members                                                                                  20%
Provides project leadership for testing, upgrades and new installations                                       20% Provides technical advice and review for staff                                                                             10%
Manages clinical applications program development, software testing, estimates of costs and resource needs, budgets, distributed clinical information systems, and user support systems and executing them through subordinates.
Reviews current status of clinical system applications and alignment with clinical/financial workflows and processes.  Prepares recommendations for system improvements.  Determine needs for upgrades, technical and procedural solutions to improve integration and effectiveness of various functions, clinical applications, and new releases.  Triages work and issues to address business needs.
Applies proven human resources management skills in staff selection, development, and evaluation. Creates a strong culture of teamwork to ensure the quality of daily operations, effective interdepartmental collaborations, and the timely achievement of objectives.
Collaborates with key staff and managers across departments on issues of performance and functionality, as well as new applications development and implementations.
Advises and influences senior management on quality improvement, state-of-the-art advances, vendor coordination, and the latest industry developments in clinical applications.
Develops Standard Operating Procedures across streams of work to facilitate improvements.  Advocates for change and innovation.
Identifies trends and areas of non-compliance. 
Organizes resources to ensure strategic goals are achieved on time and within budget.
Participate in Epic User Group or other organizational forums.
Performs other duties as assigned.
Service Excellence
  • Demonstrates service excellence by following the Everyday PRIDE Guide with the  Medical Center standards and expectations for communication and behavior.  These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.   
  • Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
  • Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
  • Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
  • Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
  • Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets. 
Work Environment
  • Keeps working areas neat, orderly and clutter-free, including the hallways.  Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
  • Picks up and disposes of any litter found throughout entire facility.
  • Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
  • Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments. 
  • Protects the physical environment and equipment from damage and theft.
  1. College B/S degree or equivalent experience.
  2. Minimum 5 to 7 years of HealthCare Revenue Cycle or Healthcare IT Experience
  3. Minimum 2 to 5 years of project management or supervisory experience.
  4. Proven ability to organize, manage multiple priorities, meet deadlines, and delegate clinical applications work efficiently, with strong human resources management skills and knowledge.
  5. Strong critical-thinking, project-management, and problem-solving skills, with the ability to troubleshoot, analyze, and interpret complex data and systems, to quickly identify problems and implement solutions.
  6. Application installation and maintenance experience.
  7. Must be willing to provide and/or manage 24x7 on-call support.
  8. Epic Certification Required (prefer 2010)
  9. This position requires the flexibility to orient and work in all Medical Center locations.
  1. Revenue Cycle Management Experience
  2. Strong knowledge of the clinical applications systems, including planning, design, development, testing, system integration, programming, data integrity and security, and user support and training.
  3. Demonstrated leadership skills managing IT professionals and collaborating with clinicians.Proven managerial, skills in planning and delegating work, deploying staff, resource management, budgeting, and financial management.
  4. Proven ability to work effectively with senior management on operational and performance issues in developing goals, objectives, policies, strategies, quality improvement programs, systems for monitoring and ensuring user competence on clinical applications.
  5. Strong interpersonal skills, with the ability to effectively train users and to successfully manage extensive cross-functional interactions between the clinical applications team, users, related personnel, and outside vendors.Ability to convey complex information in a clear, concise, and specific manner, and to cultivate a strong commitment to quality and achievement of goals.
  6. Strong knowledge of healthcare information technology, clinical workflow and processes and medical terminology.Comprehensive understanding of clinical applications and integration with clinical processes and workflows.


None required.


None required.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     

For immediate consideration please submit your resume in Word format, along with daytime contact information.  LOCAL CANDIDATES ONLY PLEASE unless you are willing to relocate yourself at your own expense.  Client is unable to provide H-1B Visa sponsorship at this time. All submittals will be treated confidentially.  Selected candidate may be asked to pass a comprehensive background, credit and/or drug screening.  Principals only, no third parties please.

Established in 2000, Atrilogy Solutions Group, Inc. provides organizations of all sizes with high-quality, cost effective information technology (IT) and business process consulting & staffing services.  Our industry-leading service model combines experienced project managers with seasoned technical and functional consultants to eliminate client uncertainty and deliver superior value and results.
Clients turn to Atrilogy for expertise in:
·         IT staffing and placement (Project Managers, Agile/Scrum Masters, Business Analysts, DBA’s, Software Engineers, Mobile Developers (iOS, Android), DevOps, Automation, QA, Systems & Network Engineers, Cyber Security / Information Security Specialists)
·         All major ERP & CRM packages (including Oracle, Workday, PeopleSoft, JD Edwards, Lawson, SAP, Dynamics AX, Salesforce, Microsoft CRM, NetSuite)
·         Business Intelligence, Data Warehousing, and Big Data Integration
·         Creative (Interactive Project Manager/Art Director, Information Architect, UI/UX Designer, Web/Graphic Design)
Atrilogy has been recognized by Inc. magazine as one of the nation’s fastest-growing, privately-held companies. Headquartered in Irvine, California, Atrilogy also has offices in Denver, Phoenix, Atlanta, and Dallas with satellite offices in Boston, Jersey City, Las Vegas, Seattle, and Delhi, India.
Atrilogy Solutions Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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