Atrilogy Solutions Group has an immediate direct hire opportunity (located in Alpharetta, GA) for a (UX) User Experience Lead Strategist who will manage the development and implementation of an end user support experience. The successful candidate will work closely with Product Owners to create a support experience that is consistent across all internal technology offerings within our client's organization. The candidate will provide thought leadership and guidance with partnered technology vendors that provide support services to implement new and innovative multi-modal channels and provide ease of accessing information such as bots and virtual assistants; as well as modernize how content is presented (its simplicity and effectiveness). The candidate will also work with Product Owners to ensure customer satisfaction for the support of their solutions is measurable and in good standing.
Position: (UX) User Experience Lead Strategist
Position Type: Direct Hire / Permanent
Location: Alpharetta, GA
Tax Terms: W-2 (No Corp-to-Corp available)
Target Salary: depending on experience
The role requires a strong understanding of the desired end user support experience by ensuring the appropriate analysis of user feedback is performed to provide a balanced view of preferences. Must be able to strongly influence the communication execution process through direct feedback and Voice of Customer inputs. Facilitate the development of storyboards and other communication materials that tell the EY end user story to be used by Service Owners and their teams. The role requires consultative questioning, influence management, and critical thinking skills to understand a current directive and recommend viable concepts that are effective and drive business value.
SKILLS AND REQUIREMENTS:
At least 10 years relevant work experience in digital content, web publishing, multi-media, or related industry. Experience in content and channel development specific to end user support preferred.
The role may require management skills inclusive of recommending staff and service providers for hire, setting individual and business objectives, reviewing accomplishments, coaching for success and counselling for improvement. Assigned reporting staff may be remote based and/or in a work from home setting that will require distance management skills across locations, cultures and time zones. The role itself is generally guided by the Architecture and Experience Engineering Leader.
Bachelor’s degree required in information design, marketing, journalism, mass communication, web design, or related field.
For immediate consideration please submit your resume in Word format, along with daytime contact information. LOCAL CANDIDATES ONLY PLEASE unless you are willing to relocate yourself at your own expense. Client is unable to provide H-1B Visa sponsorship at this time. All submittals will be treated confidentially. Selected candidate may be asked to pass a comprehensive background, credit and/or drug screening. Principals only, no third parties please.
Established in 2000, Atrilogy Solutions Group, Inc. provides organizations of all sizes with high-quality, cost effective information technology (IT) and business process consulting & staffing services. Our industry-leading service model combines experienced project managers with seasoned technical and functional consultants to eliminate client uncertainty and deliver superior value and results.
Clients turn to Atrilogy for expertise in:
Atrilogy has been recognized by Inc. magazine as one of the nation’s fastest-growing, privately-held companies. Headquartered in Irvine, California, Atrilogy also has offices in Denver, Phoenix, Atlanta, and Dallas with satellite offices in Boston, Jersey City, Las Vegas, Seattle, and Delhi, India.
Atrilogy Solutions Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.