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(UX) User Experience Lead Strategist

Location: Alpharetta, GA
Atrilogy Solutions Group has an immediate direct hire opportunity (located in Alpharetta, GA) for a (UX) User Experience Lead Strategist who will manage the development and implementation of an end user support experience. The successful candidate will work closely with Product Owners to create a support experience that is consistent across all internal technology offerings within our client's organization. The candidate will provide thought leadership and guidance with partnered technology vendors that provide support services to implement new and innovative multi-modal channels and provide ease of accessing information such as bots and virtual assistants; as well as modernize how content is presented (its simplicity and effectiveness). The candidate will also work with Product Owners to ensure customer satisfaction for the support of their solutions is measurable and in good standing.
 
POSITION SNAPSHOT
Position: (UX) User Experience Lead Strategist
Position Type: Direct Hire / Permanent
Location: Alpharetta, GA
Tax Terms: W-2  (No Corp-to-Corp available)
Target Salary: depending on experience
 

 
JOB FUNCTIONS:
  • Develop best practices for accessing support (break-fix and learning) based on multi-modal methods that align with user workstyles and preferences
  • Research and implement new experiences for end user support including AI and conversational UI tools such as chat bots
  • Lead the development of content models, style guides, copy patterns, and information architecture
  • Define and implement an end user support experience target and roadmap in collaboration with product owners focusing on optimizing content and its accessibility
  • Understand and closely follow innovations in the consumer content/help space that should influence and impact the target user experience concepts developed
  • Leverage data analysis, user research, benchmarking, and content audits to facilitate/inform content decisions and develop best practices for user support information access
  • Provide best practices and guidance for user support content and their channels to help product owners achieve their goal of ensuring users get the help and information they need in a frictionless way
  • Ensure that content inventories and audits are conducted to identify current and future content needs against key personas
 
 
RESPONSIBILITIES:
The role requires a strong understanding of the desired end user support experience by ensuring the appropriate analysis of user feedback is performed to provide a balanced view of preferences.  Must be able to strongly influence the communication execution process through direct feedback and Voice of Customer inputs. Facilitate the development of storyboards and other communication materials that tell the EY end user story to be used by Service Owners and their teams.  The role requires consultative questioning, influence management, and critical thinking skills to understand a current directive and recommend viable concepts that are effective and drive business value.
 
 
SKILLS AND REQUIREMENTS:
  • Maintains advanced interpersonal and stakeholder management skills to ensure strong collaboration and engagement from other IT and business teams
  • UX-focused content strategist, passionate about creating delightful user support experiences with a solid understanding of design and editorial processes
  • Experience or exposure to AI and conversational UI tools and approaches such as voice UI design, chat bot scripting, or similar
  • Projects strong consultative skill to conduct effective questioning and information-gathering engagements
  • Must have the ability to hone in on key directives to formulate ideas and materials as well as present those ideas clearly and concisely to all levels of the organization. 
  • Should be creative, have good layout skills, and some graphic design knowledge.
  • Should have strong information architecture skills.
  • Critical thinking skills and ability to creatively solve problems; Looks for ways to overcome challenges
  • Write and edit copy (from links to full page articles to blogs) that will appear directly to end users.
  • Assist in the development and evangelism of a content/copywriting style guide.
  • Understanding of analytics (and other feedback channels) and performance improvement of content is important.
  • Maintains a comprehensive vision of the target User Experience for support services; understands how the IT Services processes and the operating environment impact it
  • Must be able to think strategically about the overall end user experience and understand/contribute to the company’s future strategy and vision
 
EXPERIENCE:
At least 10 years relevant work experience in digital content, web publishing, multi-media, or related industry.  Experience in   content and channel development specific to end user support preferred.
 
 
SUPERVISION RESPONSIBILITIES:
The role may require management skills inclusive of recommending staff and service providers for hire, setting individual and business objectives, reviewing accomplishments, coaching for success and counselling for improvement. Assigned reporting staff may be remote based and/or in a work from home setting that will require distance management skills across locations, cultures and time zones. The role itself is generally guided by the Architecture and Experience Engineering Leader.
 
EDUCATION:
Bachelor’s degree required in information design, marketing, journalism, mass communication, web design, or related field.

 
 
For immediate consideration please submit your resume in Word format, along with daytime contact information.  LOCAL CANDIDATES ONLY PLEASE unless you are willing to relocate yourself at your own expense.  Client is unable to provide H-1B Visa sponsorship at this time. All submittals will be treated confidentially.  Selected candidate may be asked to pass a comprehensive background, credit and/or drug screening.  Principals only, no third parties please.
 

 
Established in 2000, Atrilogy Solutions Group, Inc. provides organizations of all sizes with high-quality, cost effective information technology (IT) and business process consulting & staffing services.  Our industry-leading service model combines experienced project managers with seasoned technical and functional consultants to eliminate client uncertainty and deliver superior value and results.
 
Clients turn to Atrilogy for expertise in:
  • IT staffing and placement (Project Managers, Agile/Scrum Masters, Business Analysts, DBA’s, Software Engineers, Mobile Developers (iOS, Android), DevOps, Automation, QA, Systems & Network Engineers, Cyber Security / Information Security Specialists)
  • All major ERP & CRM packages (including Oracle, Workday, PeopleSoft, JD Edwards, Lawson, SAP, Dynamics AX, Salesforce, Microsoft CRM, NetSuite)
  • Business Intelligence, Data Warehousing, and Big Data Integration
  • Creative (Interactive Project Manager/Art Director, Information Architect, UI/UX Designer, Web/Graphic Design)
 
Atrilogy has been recognized by Inc. magazine as one of the nation’s fastest-growing, privately-held companies. Headquartered in Irvine, California, Atrilogy also has offices in Denver, Phoenix, Atlanta, and Dallas with satellite offices in Boston, Jersey City, Las Vegas, Seattle, and Delhi, India.
 
 
Atrilogy Solutions Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
 
 
 
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