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Service Desk Technician III-Executive Support

Location: Los Angeles, CA
Our Direct Client in Downtown Los Angeles is hiring a Service Desk Technician III-Executive Support for a 6 month contract to hire opportunity.
Required Qualifications (Job Knowledge, Skills, and Education):
  • A minimum education level of an AA/AS (BA Preferred)
  • 5 years of related work experience
  • Minimum of 5 years of experience with a help desk ticketing software (ex: ServiceNow)
  • Minimum of 5 years of experience in technical position with primary responsibilities in user support in a Microsoft environment, which includes Windows 7/10 and MS Office 365; focus on Outlook, OneDrive for business and Skype for Business.
  • Minimum of 5 years of experience managing Active Directory objects within Windows 2008/2012 server.Knowledge of Azure Active Directory is preferred.
  • Minimum of 5 years of experience in a technical position in a facility with standard network and server environment: of TCP/IP protocol, DNS, DHCP, WINS.
  • Strong working experience with troubleshooting basic TCP/IP issues, packet captures and traces.
  • Strong working experience with HP and Microsoft desktops and laptops.
  • Strong knowledge of various mobile handheld devices such as iPhone and Android.
  • Experience supporting Anti-Spam solution
  • Ability to work effectively in a team setting as well as with minimal supervision
  • Must be able to work with a minimal error rate
  • Excellent organizational and project management skills, including ability to organize time and work on multiple tasks and follow through to completion of task or project
  • Excellent analytical and problem-solving skills including high degree of attention to detail and accuracy
  • Ability to follow a strict workflow process for QA and User Acceptance testing
  • Ability to lift and carry computer equipment
  • Willingness to work different shifts and extended hours as needed.
  • Ability to speak and write clearly and concisely
  • Requires personal transportation for job-related travel, as assigned
  • Candidate must possess strong interpersonal skills, written and verbal communication
Preferred Qualifications
  • Experience with O365 is preferred
  • Experience working with Symantec Spam Manager or Message Labs is a plus
  • ITIL experience is preferred
  • A+ Certification, MCP (Windows) and or MCSE is preferred
For immediate consideration please submit your resume in Word format, along with daytime contact information.  LOCAL CANDIDATES ONLY PLEASE unless you are willing to relocate yourself at your own expense.  Client is unable to provide H-1B Visa sponsorship at this time. All submittals will be treated confidentially.  Selected candidate may be asked to pass a comprehensive background, credit and/or drug screening.  Principals only, no third parties please.

Established in 2000, Atrilogy Solutions Group, Inc. provides organizations of all sizes with high-quality, cost effective information technology (IT) and business process consulting & staffing services.  Our industry-leading service model combines experienced project managers with seasoned technical and functional consultants to eliminate client uncertainty and deliver superior value and results.
Clients turn to Atrilogy for expertise in:
·         IT staffing and placement (Project Managers, Agile/Scrum Masters, Business Analysts, DBA’s, Software Engineers, Mobile Developers (iOS, Android), DevOps, Automation, QA, Systems & Network Engineers, Cyber Security / Information Security Specialists)
·         All major ERP & CRM packages (including Oracle, Workday, PeopleSoft, JD Edwards, Lawson, SAP, Dynamics AX, Salesforce, Microsoft CRM, NetSuite)
·         Business Intelligence, Data Warehousing, and Big Data Integration
·         Creative (Interactive Project Manager/Art Director, Information Architect, UI/UX Designer, Web/Graphic Design)
Atrilogy has been recognized by Inc. magazine as one of the nation’s fastest-growing, privately-held companies. Headquartered in Irvine, California, Atrilogy also has offices in Denver, Phoenix, Atlanta, and Dallas with satellite offices in Boston, Jersey City, Las Vegas, Seattle, and Delhi, India.
Atrilogy Solutions Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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