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Technical Support Analyst

Location: Lake Buena Vista, FL
Atrilogy Solutions Group’s direct client is in search for a Technical Support Analyst in Lake Buena Vista, FL on a contract basis.

The Technical Support Analyst will provide onsite POS hardware support and floater support for the Food & Wine Festival 2018. They will be responsible for working closely with customers, business analysts, and team members to manage and control the processing of programs and peripheral equipment on distributed computer systems to ensure the highest levels of service and system availability.
 
Minimum Qualifications:
  • Minimum 2 years relevant experience. 
  • Window proficiency is a must. 
  • Required to be Microsoft proficient and entering data using computers.
  • Knowledge in multiple technical areas.
  • Must be comfortable with answering service calls, organized and can prioritize. 
  • Must utilize own vehicle in order to move about site(s).
  • Ability to work on most phases of functional requirements. Excellent written and verbal communication.
  • Must be able to work weekends (The first 4 weeks will be M-F, 8am-4:30pm, after will include weekends)

Responsibilities:
  • Servicing POS hardware such as POS system, printer scanner and credit card devices. These solutions must be aligned with business and WDPR Technology strategies and comply with the organization's architectural standards.
  • Establish production schedules, ensuring that appropriate jobs, documentation and data files are available.
  • Assist in job set-up.
  • Perform problem identification, escalation and resolution.
  • Communicate status of operations to allow for immediate response to service disruptions.
  • Assist in coordinating the efforts of supplier teams when needed to develop or sustain the application environment.

For immediate consideration please submit your resume in Word format, along with daytime contact information.  All submittals will be treated confidentially.  Selected candidate may be asked to pass a comprehensive background, credit and/or drug screening.  Principals only, no third parties please.
 

 
Established in 2000, Atrilogy Solutions Group, Inc. provides organizations of all sizes with high-quality, cost effective information technology (IT) and business process consulting & staffing services.  Our industry-leading service model combines experienced project managers with seasoned technical and functional consultants to eliminate client uncertainty and deliver superior value and results.
 
Clients turn to Atrilogy for expertise in:
·         IT staffing and placement (Project Managers, Agile/Scrum Masters, Business Analysts, DBA’s, Software Engineers, Mobile Developers (iOS, Android), DevOps, Automation, QA, Systems & Network Engineers, Cyber Security / Information Security Specialists)
·         All major ERP & CRM packages (including Oracle, Workday, PeopleSoft, JD Edwards, Lawson, SAP, Dynamics AX, Salesforce, Microsoft CRM, NetSuite)
·         Business Intelligence, Data Warehousing, and Big Data Integration
·         Creative (Interactive Project Manager/Art Director, Information Architect, UI/UX Designer, Web/Graphic Design)
 
Atrilogy has been recognized by Inc. magazine as one of the nation’s fastest-growing, privately-held companies. Headquartered in Irvine, California, Atrilogy also has offices in Denver, Phoenix, Atlanta, and Dallas with satellite offices in Boston, Jersey City, Las Vegas, Seattle, and Delhi, India.
 
 
Atrilogy Solutions Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
 
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
 
 
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