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Helpdesk Analyst

Location: Los Angeles, CA
Atrilogy's client is seeking a Helpdesk Analyst for a 6+month contract to hire role in Los Angeles, CA. 

Provides quality colleague support all departments and appropriate operating units to meet their information systems needs. Applies understanding and knowledge of information systems products and services to assist internal colleagues on complex matters. Recognizes, researches, isolates, and resolves information systems problems. Coordinates referrals to appropriate technical, professional or service personnel for appropriate services, repairs, training, and follow-up. Ensures quality customer service.

Basic Qualifications:
  • *High School Diploma or GED required.
  • *Minimum 2 years experience working with desktop and server operating systems, including Windows XP.
  • *Minimum 2 years application support experience with Microsoft applications including Office 365 and Outlook.
Skills and Knowledge:
  • AA degree or equivalent trade school certification preferred.
  • Working knowledge and understanding of operating systems, applications and products
  • Understands the data processing environment and the impact to business functions when systems and/or applications are unavailable.
  • Strong knowledge and proficiency in PC software such as spreadsheets, word processing and graphics packages. Must work autonomously and be a self-starter.
  • Strong planning, organizational, interpersonal, and verbal and written communication skills.
  • Interprets, evaluates and resolves telephone inquiries.
  • Analyzes moderately complex inquiries and determines appropriate technical area to resolve the problem.
  • Under general direction, follows established procedures and applies general technical standards and concepts. Work is reviewed for appropriate technical judgment, overall quality and efficiency.
  • Resolves or coordinates a wide variety of problems of moderate scope and complexity.
  • Competent to provide first level phone support and coordination.
  • Escalates more complex problems to Senior Level
For immediate consideration please submit your resume in Word format, along with daytime contact information.  LOCAL CANDIDATES ONLY PLEASE unless you are willing to relocate yourself at your own expense.  Client is unable to provide H-1B Visa sponsorship at this time. All submittals will be treated confidentially.  Selected candidate may be asked to pass a comprehensive background, credit and/or drug screening.  Principals only, no third parties please.
 

 
Established in 2000, Atrilogy Solutions Group, Inc. provides organizations of all sizes with high-quality, cost effective information technology (IT) and business process consulting & staffing services.  Our industry-leading service model combines experienced project managers with seasoned technical and functional consultants to eliminate client uncertainty and deliver superior value and results.
 
Clients turn to Atrilogy for expertise in:
·         IT staffing and placement (Project Managers, Agile/Scrum Masters, Business Analysts, DBA’s, Software Engineers, Mobile Developers (iOS, Android), DevOps, Automation, QA, Systems & Network Engineers, Cyber Security / Information Security Specialists)
·         All major ERP & CRM packages (including Oracle, Workday, PeopleSoft, JD Edwards, Lawson, SAP, Dynamics AX, Salesforce, Microsoft CRM, NetSuite)
·         Business Intelligence, Data Warehousing, and Big Data Integration
·         Creative (Interactive Project Manager/Art Director, Information Architect, UI/UX Designer, Web/Graphic Design)
 
Atrilogy has been recognized by Inc. magazine as one of the nation’s fastest-growing, privately-held companies. Headquartered in Irvine, California, Atrilogy also has offices in Denver, Phoenix, Atlanta, and Dallas with satellite offices in Boston, Jersey City, Las Vegas, Seattle, and Delhi, India.
 
 
Atrilogy Solutions Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
 
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
 

 
 
Brighette Neuroth | BNeuroth@Atrilogy.com
Office: (949) 381-1258 | Mobile: 714-717-3417
1 Jenner Suite 240 Irvine, CA 92618
 
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