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Application Support Hardware Engineer

Location: Atlanta, GA
Atrilogy Solutions Group’s direct client has an immediate need for an experienced level 2 Application Support Hardware Engineer to join their expanding IT team in Atlanta, Georgia on a direct hire, full-time basis. This is a key engineering support role requiring strong technical and communications skills. You will be responsible for the uptime, performance, incident management and tracking of system and hardware defects for a global SaaS based product serving customers around the globe. The role will involve collaborating with a team of business analysts, developers, engineers and customer care teams. This is a hands-on role that requires a sense of urgency and a candidate willing to take on responsibility for the delivery of a world class service to Client's customers.


Requirements:
 
  • 2-4 years in an Application or Hardware Support Role - Degree in Computer Science or Electronic Engineering
  • Cell carrier knowledge with Modem, SIM and APN configuration experience
  • Familiar with Windows server environments, Windows and native Services, Console Services, Event Logging, and Viewers
  • Basic SQL query experience
  • Familiarity with the use of Application monitoring tools in either a software, infrastructure or networking environment; knowledge with AppDynamics, OpManager and NewRelic, Solar Winds a plus
  • Ability to learn and work in an ITIL best practice environment
  • Ability to learn or utilize Scripting technologies 
 
Pluses:
 
  • 12/24V vehicle installation practices and aftermarket product experience
  • Vehicle Wiring knowledge, basic diagnostic practices and understanding of automotive schematics
  • Andrino and/or Raspberry pi experience for testing and data collection is a plus
  • SMS/UDP communication knowledge 
 
Responsibilities:
 
  • Maintain and help drive system and hardware uptime and performance
  • Actively monitor, log and respond to production application/hardware incidents
  • Help reduce the team’s average MTTR time by following ITIL Incident Management frameworks
  • Drive Incident and Problem ticket root cause analysis and resolutions
  • Have a clear understanding of electronics, network, database management and operating systems
  • Collect and document data on hardware performance, problems and failures
  • Communicate with Customer Care Representatives, Hardware Engineering and Field Installation Technicians on resolving escalated technical problems and issues
  • Working with hardware vendors to resolve issues and drive improvements
  • Data driven decisions making on identifying and resolving hardware/in-field issues
  • Perform miscellaneous job-related duties as assigned by the team manager
 
For immediate consideration please submit your resume in Word format, along with daytime contact information.  LOCAL CANDIDATES ONLY PLEASE unless you are willing to relocate yourself at your own expense.  Client is unable to provide H-1B Visa sponsorship at this time. All submittals will be treated confidentially.  Selected candidate may be asked to pass a comprehensive background, credit and/or drug screening.  Principals only, no third parties please.
 


 
Established in 2000, Atrilogy Solutions Group, Inc. provides organizations of all sizes with high-quality, cost effective information technology (IT) and business process consulting & staffing services.  Our industry-leading service model combines experienced project managers with seasoned technical and functional consultants to eliminate client uncertainty and deliver superior value and results.
 
Clients turn to Atrilogy for expertise in:
  • IT staffing and placement (Project Managers, Agile/Scrum Masters, Business Analysts, DBA’s, Software Engineers, Mobile Developers (iOS, Android), DevOps, Automation, QA, Systems & Network Engineers, Cyber Security / Information Security Specialists)
  • All major ERP & CRM packages (including Oracle, Workday, PeopleSoft, JD Edwards, Lawson, SAP, Dynamics AX, Salesforce, Microsoft CRM, NetSuite)
  • Business Intelligence, Data Warehousing, and Big Data Integration
  • Creative (Interactive Project Manager/Art Director, Information Architect, UI/UX Designer, Web/Graphic Design)
 
Atrilogy has been recognized by Inc. magazine as one of the nation’s fastest-growing, privately-held companies. Headquartered in Irvine, California, Atrilogy also has offices in Denver, Phoenix, Atlanta, and Dallas with satellite offices in Boston, Jersey City, Las Vegas, Seattle, and Delhi, India.
 
 
Atrilogy Solutions Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
 
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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