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Help Desk Technician

Location: Tolleson, AZ
Atrilogy Solutions Group has an immediate need for Help Desk Technicians who will be first point of contact for end-users, answer first-line questions, and provide basic trouble-shooting to enable continued use of internal IT systems. This is a Direct Hire position located in South Phoenix.
Position: Help Desk Technician
Location: Tolleson, AZ
Position Type: Direct Hire
Target Hourly Pay:  $18.00 - $20.00

  • Monitor the performance and utilization of all system hardware, software and networks; ensure the proper utilization, performance and highest availability of resources including but not limited to:  CPU cycles, disk space, response time and network connections.
  • Answer Help Desk incoming calls; provide first line response for users requiring assistance with information technology issues and problems.
  • Provide a single view to the organization for information technology related problems.
  • Escalate more involved problems to the appropriate tier level support teams; act as a liaison between customers and technical escalation teams and conduct follow up as appropriate.
  • Respond to requests for technical assistance by phone, email and/or using a help desk management system.
  • Track issues from start to resolution, updating the internal knowledge-base and/or communicating outcomes with relevant business units.
  • Update daily status reports and shift handover reports.
  • Maintain knowledge of the Information Technology Infrastructure Library (ITIL) methodology, change leadership processes and risk leadership processes to improve trouble-shooting and problem resolution skills.
  • Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations; develop and maintain positive working relationships with all company departments.
  • Refine and update technical and business skills through work assignments, advanced technical and business training, attending professional and business industry conferences and actively participating in professional organizations.
Requirements & Additional Skills 
  • Demonstrated experience/knowledge in operating systems, applications, trouble-shooting and basic IT functions/practices.
  • High school diploma. Associates degree in a technical major (Computer Science - Mathematics - Engineering) preferred.
  • necessary. Relevant industry certifications may include Microsoft MCSA or individual Microsoft Specialist training such as Office, Excel, Word, PowerPoint or Outlook.
  • Operating systems and IT hardware certifications are a plus!
For immediate consideration please submit your resume in Word format, along with daytime contact information.  LOCAL CANDIDATES ONLY PLEASE unless you are willing to relocate yourself at your own expense.  Client is unable to provide H-1B Visa sponsorship at this time. All submittals will be treated confidentially.  Selected candidate may be asked to pass a comprehensive background, credit and/or drug screening.  Principals only, no third parties please.

Established in 2000, Atrilogy Solutions Group, Inc. provides organizations of all sizes with high-quality, cost effective information technology (IT) and business process consulting & staffing services.  Our industry-leading service model combines experienced project managers with seasoned technical and functional consultants to eliminate client uncertainty and deliver superior value and results.
Clients turn to Atrilogy for expertise in:
  • IT staffing and placement (Project Managers, Agile/Scrum Masters, Business Analysts, DBA’s, Software Engineers, Mobile Developers (iOS, Android), DevOps, Automation, QA, Systems & Network Engineers, Cyber Security / Information Security Specialists)
  • All major ERP & CRM packages (including Oracle, Workday, PeopleSoft, JD Edwards, Lawson, SAP, Dynamics AX, Salesforce, Microsoft CRM, NetSuite)
  • Business Intelligence, Data Warehousing, and Big Data Integration
  • Creative (Interactive Project Manager/Art Director, Information Architect, UI/UX Designer, Web/Graphic Design)
Atrilogy has been recognized by Inc. magazine as one of the nation’s fastest-growing, privately-held companies. Headquartered in Irvine, California, Atrilogy also has offices in Denver, Phoenix, Atlanta, and Dallas with satellite offices in Boston, Jersey City, Las Vegas, Seattle, and Delhi, India.
Atrilogy Solutions Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
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