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Application Support Engineer

Location: Dulles, VA
Our direct client is seeking Video Streaming Application Support Engineer (s) for 6-months contract to hire role in Dulles, VA 20166.
Job Snapshot:
Duration: 6-months contract-to-hire
Video Streaming Application Support Engineer
Most imp skills: Knowledge of SCTE, HLS, Dash, Broadcast Video, Streaming Media, Ad Insertion, OTT
Atrilogy's Direct client brings together world-class technology to prepare, deliver and display content – so users can watch and enjoy on their terms. The purpose of our platform is simple. It delivers next-generation digital experiences for today’s demanding users, whether it be their favorite TV shows, catching up with friends via social media or shopping for the latest gadgets. Built on top of one of the world’s largest networks, our platform easily handles your users’ appetite for instant, secure and always-on media, anytime, anywhere.
Job Description
  • Be a member of the Senior Customer Support team located in three time zones providing 24x7x365 support with on-call attributes
  • Resolve complex technical issues related to the video creation and delivery workflow for all our customers
  • Address escalation of issues from our Technical Support centers that handle network and customer issues
  • Automate and script repetitive tasks where needed
  • Participate in knowledge creation and sharing to all team members and to our customers
  • Act as the subject matter expert for assigned products/service offerings
  • Work with Product teams to make sure that new services and features can be effectively supported
 Minimum Required Qualifications:
  • Bachelor’s degree in CS, MIS or relevant engineering experience
  • Extensive experience with Linux
  • Experience troubleshooting multi-tiered applications and streaming media protocols
  • Scripting Experience: BASH, Python, Perl, JavaScript with strong emphasis on Python
  • Deep understanding of web application protocols
  • Demonstrated excellent interpersonal skills, social skills and communication skills by having professional experience in customer facing role in a technology oriented/driven environment utilizing variety of communication tools such as email, phone /video bridges, and ticketing systems
  • Experience as a Sr. Customer Support engineer preferably in a video centric environment
  • Experience with supporting web applications running on the cloud
  • Knowledge of SCTE, HLS, Dash, Broadcast Video, Streaming Media, Ad Insertion, OTT

Preferred Qualifications
  • Experience with enterprise/network/video architecture monitoring tools or applications
  • Experience with SQL and NoSQL databases desired
  • Ability to multitask, do effective prioritization along with time management and organizational skills
  • Exposure to interactive TV/VOD or media industry

Established in 2000, Atrilogy Solutions Group, Inc. provides organizations of all sizes with high-quality, cost effective information technology (IT) and business process consulting & staffing services.  Our industry-leading service model combines experienced project managers with seasoned technical and functional consultants to eliminate client uncertainty and deliver superior value and results.
Clients turn to Atrilogy for expertise in:
  • IT staffing and placement (Project Managers, Agile/Scrum Masters, Business Analysts, DBA’s, Software Engineers, Mobile Developers (iOS, Android), DevOps, Automation, QA, Systems & Network Engineers, Cyber Security / Information Security Specialists)
  • All major ERP & CRM packages (including Oracle, Workday, PeopleSoft, JD Edwards, Lawson, SAP, Dynamics AX, Salesforce, Microsoft CRM, NetSuite)
  • Business Intelligence, Data Warehousing, and Big Data Integration
  • Creative (Interactive Project Manager/Art Director, Information Architect, UI/UX Designer, Web/Graphic Design)
Atrilogy has been recognized by Inc. magazine as one of the nation’s fastest-growing, privately-held companies. Headquartered in Irvine, California, Atrilogy also has offices in Denver, Phoenix, Atlanta, and Dallas with satellite offices in Boston, Jersey City, Las Vegas, Seattle, and Delhi, India.
Atrilogy Solutions Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
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