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Service Delivery Coordinator (Telecom)

Location: Farmers Branch,, TX
Our Direct Client is hiring a Service Delivery Coordinator with a Telecommunications background based out of Farmers Branch, Texas in a contract to hire capacity. 
 
The Service Delivery Coordinator is the primary liaison between the company’s field and engineering teams and internal/external customers for a particular service installation. The position involves heavy levels of internal and customer facing communication. The primary objectives are providing excellent customer service and working with internal and external stakeholders to ensure on time delivery in accordance with customer and company expectations.


 
RESPONSIBILITIES
  • Assist the project manager in driving local market Operation PMs for the timely delivery of key elements of project implementation including network designs (by Fiber/Optical/IP Engineering), equipment, building authorizations, internal financial transactions and 3rd party leases;
  • Help define and support departmental objectives and report on progress and project milestones;
  • Handle and resolve problems that are escalated for management attention;
  • Produce various reports for project implementation and customer service management;
  • Assist the PM to organize and coordinate all internal organizations for the timely and accurate implementation of large, complex projects;
  • Interface directly with the customer to communicate implementation schedule, on-going project status & issues and response to questions. The communication vehicle will be via face-to-face meetings, email and/or conference calls at regularly scheduled intervals;
  • Provide department management in Ops and Sales on-going reports in terms of program status, activity issues and steps of resolution;
  • Provide post installation support for services, trouble resolution and new service proposals
  • Create, proof, and transmit all customer documentation and close out data
  • Manage all orders and tasks in Salesforce for cradle to grave care of project orders and opportunities
     
QUALIFICATIONS

Bachelors degree or equivalent experience
Two (2) years telecom experience
Salesforce experience is essential
Advanced Excel expertise – vlookups, pivot tables, filtering, formulas


OTHER SKILLS AND ABILITIES
 
  • Excellent written and verbal communication skills
  • Professional and confident abilities interacting with the customer in large meeting settings
  • Effective time management skills
  • Ability/willingness to operate in a fast-paced, demanding environment
  • Desire to grow within the company
  • Analytical / critical thinking ability
  • Proficient with Microsoft Office suite
 
For immediate consideration please submit your resume in Word format, along with daytime contact information.  LOCAL CANDIDATES ONLY PLEASE unless you are willing to relocate yourself at your own expense.  Client is unable to provide H-1B Visa sponsorship at this time. All submittals will be treated confidentially.  Selected candidate may be asked to pass a comprehensive background, credit and/or drug screening.  Principals only, no third parties please.
 

 
Established in 2000, Atrilogy Solutions Group, Inc. provides organizations of all sizes with high-quality, cost effective information technology (IT) and business process consulting & staffing services.  Our industry-leading service model combines experienced project managers with seasoned technical and functional consultants to eliminate client uncertainty and deliver superior value and results.
 
Clients turn to Atrilogy for expertise in:
·         IT staffing and placement (Project Managers, Agile/Scrum Masters, Business Analysts, DBA’s, Software Engineers, Mobile Developers (iOS, Android), DevOps, Automation, QA, Systems & Network Engineers, Cyber Security / Information Security Specialists)
·         All major ERP & CRM packages (including Oracle, Workday, PeopleSoft, JD Edwards, Lawson, SAP, Dynamics AX, Salesforce, Microsoft CRM, NetSuite)
·         Business Intelligence, Data Warehousing, and Big Data Integration
·         Creative (Interactive Project Manager/Art Director, Information Architect, UI/UX Designer, Web/Graphic Design)
 
Atrilogy has been recognized by Inc. magazine as one of the nation’s fastest-growing, privately-held companies. Headquartered in Irvine, California, Atrilogy also has offices in Denver, Phoenix, Atlanta, and Dallas with satellite offices in Boston, Jersey City, Las Vegas, Seattle, and Delhi, India.
 
 
Atrilogy Solutions Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
 
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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