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IT Support Specialist

Location: Santa Ana, CA
Atrilogy's direct client is searching for a IT Support Specialist in their Orange County facilities.

The IT Service and Support Analyst is responsible for supporting all employees throughout the organization with technology and service related needs.
  
Essential Duties and Responsibilities:
  • Provide complex technical support and training to clients (end users) via email, phone and/or other methods
  • Possess a deep understanding of the organization's products and services in order to provide quick resolution on issues impacting productivity; may provide guidance to less experienced personnel
  • Familiar with a variety of the field's concepts, practices, and procedures
  • Rely on experience and judgment to plan and accomplish goals
  • Perform a variety of complicated tasks
  • A wide degree of creativity and latitude is expected
  • Able to create and maintain technical documentation with various products such as Visio as well as documentation for the clients
 
Required Qualifications:
  • Requires a high school diploma or equivalent
  • At least 2 years of experience in the field or in a related area
  • Advanced level of proficiency with MS Windows, Office 365, Outlook, Project, Visio, Excel, PowerPoint and SharePoint
  • Strong written and verbal communication
  • Demonstrated ability to communicate ideas clearly and concisely
  • Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
  • Excellent customer service skills
 
Preferred Qualifications:
  • Experience working with and managing mobile devices
  • Experience working with Citrix
  • Financial services or lending industry experience
 
For immediate consideration please submit your resume in Word format, along with daytime contact information.  LOCAL CANDIDATES ONLY PLEASE unless you are willing to relocate yourself at your own expense. All submittals will be treated confidentially.  Selected candidate may be asked to pass a comprehensive background, credit and/or drug screening.  Principals only, no third parties please.
 

 
Established in 2000, Atrilogy Solutions Group, Inc. provides organizations of all sizes with high-quality, cost effective information technology (IT) and business process consulting & staffing services.  Our industry-leading service model combines experienced project managers with seasoned technical and functional consultants to eliminate client uncertainty and deliver superior value and results.
 
Clients turn to Atrilogy for expertise in:
  • IT staffing and placement (Project Managers, Agile/Scrum Masters, Business Analysts, DBA’s, Software Engineers, Mobile Developers (iOS, Android), DevOps, Automation, QA, Systems & Network Engineers, Cyber Security / Information Security Specialists)
  • All major ERP & CRM packages (including Oracle, Workday, PeopleSoft, JD Edwards, Lawson, SAP, Dynamics AX, Salesforce, Microsoft CRM, NetSuite)
  • Business Intelligence, Data Warehousing, and Big Data Integration
  • Creative (Interactive Project Manager/Art Director, Information Architect, UI/UX Designer, Web/Graphic Design)
 
Atrilogy has been recognized by Inc. magazine as one of the nation’s fastest-growing, privately-held companies. Headquartered in Irvine, California, Atrilogy also has offices in Denver, Phoenix, Atlanta, and Dallas with satellite offices in Boston, Jersey City, Las Vegas, Seattle, and Delhi, India.
 
 
Atrilogy Solutions Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
 
 
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